Summary
Overview
Work History
Education
Skills
Timeline
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Lashuna Jones

Yazoo City,MS

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Walmart
Jackson, MS
01.2022 - Current
  • Responded to customer emails with accurate product and service information.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Customer Service Representative

Amazon
Jackson, MS
11.2018 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Provider Customer Service Representative

Conduent State Healthcare
Ridgeland, MS
08.2015 - 10.2018
  • Followed company procedures for handling customer requests and complaints.
  • Updated internal databases with customer details, changes, comments or complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Provider Services Specialist

Medicaid Providers
Jackson, MS
06.2012 - 07.2015
  • Processed provider claims, verifying billing information for accuracy.
  • Reviewed medical records for coding accuracy according to established guidelines.
  • Maintained detailed documentation of provider inquiries, complaints, and disputes.

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS
05.2011

Skills

  • Account Management
  • Customer Retention
  • Report Generation
  • Customer Order Management
  • HIPPA Certified
  • Process Optimization
  • Regulatory Compliance
  • De-Escalation Techniques
  • Remote Office Availability

Timeline

Customer Service Specialist

Walmart
01.2022 - Current

Customer Service Representative

Amazon
11.2018 - 12.2021

Provider Customer Service Representative

Conduent State Healthcare
08.2015 - 10.2018

Provider Services Specialist

Medicaid Providers
06.2012 - 07.2015

High School Diploma -

Yazoo City High School

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Lashuna Jones