Tanijah Daniels
Houston
Summary
Experienced healthcare customer service representative with over 5 years of experience with a strong background in managing patient inquiries, while navigating complex insurance policies. Skilled in providing empathetic support to patients and their families while ensuring compliance with HIPAA regulations. Proven ability to manage high call volumes, support academic environments, and deliver excellent service in fast paced settings. Very skilled in sales, administrative support, policy compliance and team collaboration.
Overview
6
6
years of professional experience
Work History
Part Time To - Go Specialist
Olive Garden
05.2021 - Current
- Delivered top-tier customer service in a fast-paced environment. Verified order accuracy before delivery to guests.
- Worked collaboratively with kitchen and hosting teams. Managed multiple takeout orders during peak hours.
Health Insurance Agent
American Health Marketplace
07.2024 - 08.2025
- Provided expert guidance on individual and group health plans, including ACA - compliant coverage and private options.
- Conducted needs assessments and recommended tailored coverage options to maximize client satisfaction.
- Met and exceeded monthly sales targets.
- Assisted clients with account and prescriptions issues.
- Followed up with leads and converted inquiries into policy enrollment.
- Identify and assess customer needs to achieve satisfaction, educate them on different health insurance plan options, and explain coverage details.
Substitute Teacher
Klein Independent School District
01.2023 - 05.2025
- Adhere to the lesson plans provided by the regular teacher, ensuring the continuity of instruction.
- Maintain order, manage student behavior, and create a positive learning environment.
- Executed lesson plans in the absence of the primary teacher. Maintained classroom discipline and engagement.
- Supervised students during lunch, recess, and hall transitions, ensuring their safety and wellbeing.
- Accurately record student attendance and report any issues to the school administration.
- Communicate effectively with the regular teacher, providing feedback and information about the class.
- Flexibility and Adaptability to be able to adjust to different classroom environments and grade levels.
Seasonal Health Insurance Agent
TTEC
07.2023 - 07.2024
- Utilized CRM and proprietary enrollment systems to track client interactions and manage policy applications.
- Educated clients on health insurance options, including ACA marketplace plans, Medicare, and supplemental policies.
- Verified eligibility, gathered necessary documentation, and ensured compliance with federal and state regulations.
Seasonal Hospitality Aide
University Park Nursing & Rehabilitation
02.2020 - 09.2020
- Worked under the guidance of registered nurses and other medical professionals, providing basic patient care.
- Meal Service: Servicing meals to patients and assisting with feeding if needed.
- Transportation: Assisting with transporting patients from one area to another.
- Room Cleaning: Cleaning and disinfecting patient rooms and common areas.
- Patient Support: Providing basic patient support, such as answering their calls or assisting with ambulation.
- Followed HIPAA and infection control protocols to ensure patient confidentiality and safety.
- Supported efficient operation by communicating clearly with nursing and housekeeping teams.
Education
Master of Business Administration -
Texas Woman's University
12-2025
Bachelor of Science - Health
Prairie View A&M University
12.2021
Skills
- Team Collaboration
- Health Insurance sales & Compliance
- Customer service & Client support
- Quality Assurance
- Conflict Resolution & Problem-solving
- Time management & Multitasking
- Classroom Management & Instruction
- Microsoft Excel
- Health Services Administration
- Microsoft Word
Certifications And Honors
- American Red Cross Adult CPR/AED Certificate
- Life and Health Insurance License
- Dean's List (2018-2020)
- Honor Roll (2020-2021)
- Dean's List (2024-2025)
Timeline
Health Insurance Agent
American Health Marketplace
07.2024 - 08.2025
Seasonal Health Insurance Agent
TTEC
07.2023 - 07.2024
Substitute Teacher
Klein Independent School District
01.2023 - 05.2025
Part Time To - Go Specialist
Olive Garden
05.2021 - Current
Seasonal Hospitality Aide
University Park Nursing & Rehabilitation
02.2020 - 09.2020
Master of Business Administration -
Texas Woman's University
Bachelor of Science - Health
Prairie View A&M University