Summary
Overview
Work History
Education
Skills
Timeline
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TANIKA BURRIS

Mesquite,TX

Summary

Adept at crisis management and strategic planning, I leveraged my expertise at FEMA to enhance resource allocation during emergencies. My background in luxury travel consulting, notably with Travel Leaders Corporate, underscores my exceptional client relations and problem-solving skills. I consistently exceed client expectations, ensuring seamless travel experiences and operational excellence.

Overview

6
6
years of professional experience

Work History

Natural Disaster Specialist

FEMA
Mesquite, TX
11.2024 - Current
  • Assessed local, state and federal resources available during times of crisis.
  • Responded promptly to emergency situations by providing critical support services when necessary.
  • Assisted with customer requests and answered questions to improve satisfaction.

VIP CONCIERGE TRAVEL CONSULTANT

TRAVEL LEADERS CORPORATE
01.2023 - 01.2024
  • Oversaw travel initiatives and provided luxury travel advisory services; presiding over high-end clientele desiring access to upscale experiences and progressive booking
  • Demonstrated strong problem-solving and analytical skills, whilst meeting unique clientele desires; as well as executed sound judgment whilst guiding and directing clients through high-pressure and time sensitive travel discrepancies
  • Provided the clients with clear assessment of travel arrangements, agreements, policies and procedures; thus providing personalized travel support
  • Resilient - Eloquent - Determined

VIP CONCIERGE TRAVEL CONSULTANT

BCD TRAVEL AGENCY
01.2023 - 01.2024
  • Provided gracious, attentive, and friendly service, while overseeing and arranging special travel accommodations for high profile clients
  • Planned customized itineraries for travel clientele, with considerations to specific preferences for ground and air transportation, hotel stay, and destination entertainment/excursions
  • Courageous - Courteous - Dedicated

SENIOR TRAVEL CONSULTANT

ONRIVA TRAVEL
01.2022 - 01.2023
  • Served as a Senior Liaison between clients, travel corporations, airlines and hotels
  • Developed and implemented standardized operational processes, to ensure accountability for work performance, and execution of industry policies
  • Responded promptly and professionally to inquiries from new and existing clientele; providing fast and accurate response by way of telephone, internet chat and email
  • Personable - Flexible - Focused

CORPORATE TRAVEL CONSULTANT

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
01.2019 - 01.2022
  • Arranged and booked domestic and international business travel for clientele across various modes and diverse accommodations; proactively anticipating traveler needs to provide services
  • (Whilst maintaining guest confidentiality and agency reputation.)
  • Consulted with and catered to high profile clientele travel requests, whilst managing travel arrangements & procedures for necessary regulations (TSA, passports, visas, etc.)
  • Demonstrated self-reliance by meeting and exceeding workflow needs remotely

Education

Preferred Travel Agency Program -

MARRIOTT TRAVEL SCHOOL
Remote, South Carolina
01.2023

High School -

NORTHWESTERN HIGH SCHOOL
Rock Hill, South Carolina
01.2009

Some College (No Degree) - Graphic Design

THE ART INSTITUTE
Durham, North Carolina

Skills

  • Travel Management
  • Training Coordination
  • Communication Systems
  • Sabre Red Software (GDS)
  • Salesforce Systems (CRM)
  • Digital Media
  • Apollo (GDS)
  • Windows OS
  • Microsoft Office
  • IOS/Mac Systems
  • Global Distribution Systems Software
  • Customer Relations Management Software
  • Leadership
  • Client Relations
  • Communication
  • Critical Thinking
  • Creative Thinking
  • Crisis Management
  • Problem Solving
  • Strategic Planning
  • Positive Reinforcement
  • Computer Competency
  • Interpersonal Awareness
  • Time Management
  • Attention To Detail
  • Administrative Support
  • Working Under Pressure
  • Contingency planning
  • Crisis communication

Timeline

Natural Disaster Specialist

FEMA
11.2024 - Current

VIP CONCIERGE TRAVEL CONSULTANT

TRAVEL LEADERS CORPORATE
01.2023 - 01.2024

VIP CONCIERGE TRAVEL CONSULTANT

BCD TRAVEL AGENCY
01.2023 - 01.2024

SENIOR TRAVEL CONSULTANT

ONRIVA TRAVEL
01.2022 - 01.2023

CORPORATE TRAVEL CONSULTANT

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
01.2019 - 01.2022

Preferred Travel Agency Program -

MARRIOTT TRAVEL SCHOOL

High School -

NORTHWESTERN HIGH SCHOOL

Some College (No Degree) - Graphic Design

THE ART INSTITUTE

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TANIKA BURRIS