Stephanie L. Polmanteer
Clio
Summary
Efficient Administrative Professional experienced in project coordination, customer service, and team leadership. Streamlined administrative processes and analyzed complex issues to develop effective solutions, enhancing operational objectives. Cultivated a positive work culture that emphasized teamwork and goal achievement while effectively managing competing priorities.
Overview
13
13
years of professional experience
Work History
Administrative Specialist
GST Michigan Works
Flint
03.2022 - 05.2026
- Assist with the preparation of internal/external correspondence from the Chief Executive Officer (CEO) and Chief Operations Officer (COO)
- Compile and prepare materials for the Workforce Development Board (WDB), Governing Board, sub-committees and various other meetings including editing RFPs, plan summaries and policy approvals
- Conducted research on issues and questions from meetings, providing detailed findings to CEO and COO.
- Prepare agendas and schedules for meetings, conferences and other assigned events; takes and distributes minutes to communications and The Department of Labor and Economic Opportunity (LEO)
- Handle registration and travel arrangements for workshops and seminars for CEO, COO, WDB members and staff
- Maintained databases and documents to ensure accurate and organized information storage.
- Collaborated with the IT Manager on project tasks.
- Process payroll, payroll taxes and liabilities
- Prepare and process bank deposits
- Assists in monthly, year end and program year closing
- Audit payroll, benefits and HR programs
- New hire onboarding: meetings, forms, update HRIS, create user accounts, assign keys, order name tags, shirts, design and order business cards
- Complete I-9 forms, verify documentation and maintain files
- Create and maintain personnel files
- Track and maintain daily staff attendance, PTO/UTO and FMLA
- Prepare and coordinate performance reviews
- Assists with agency audit and monitoring
- Implementation and maintenance of the Learning Management System (LMS)
- Assist with agency procurement processes and preparation of purchase orders
- Respond to and resolve administrative and human resource inquiries
- Coordinated scheduling for workshops and training events across multiple locations.
- Assisted staff with administrative tasks, ensuring smooth daily operations.
- Maintained accurate records of participant progress and program outcomes.
- Streamlined office procedures to improve administrative workflow efficiency.
- Supported grant applications by compiling necessary documentation and reports.
- Addressed customer inquiries about product features or services in a timely manner.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Organized training, client meetings, team meetings and events.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Coordinated events such as conferences, workshops, seminars.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Created documents such as invoices and purchase orders according to established guidelines.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Developed and maintained filing systems for both paper and electronic records.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout, and budgetary requirements.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Researched information related to specific projects or topics as requested by management personnel.
- Developed and maintained effective relationships with internal and external stakeholders.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Administrative Assistant
Flint Medical Laboratory
Flint
03.2021 - 02.2022
- Direct assistant to remote stationed Business and Lab Managers
- Creating forms and documents for accounts receivable
- Patient case entry, registration and recording of cases for processing
- Processing patient payments through online pay
- Charge posting for contract providers
- Document processing and packaging slides for pathologist consultation
- Create and maintain digital filing systems
- On-site assistant to IT support
Office Administrator/ Service Leader
Skaff Carpet & Furniture
Flint
09.2018 - 02.2021
- Service intake and scheduling
- Vendor communications
- Material logistics: process and track purchase orders, verify bills of lading
- Update & maintain customer account records
- Enter/Update sales contracts
- Review supplier invoices
- Submit warranty information to 2nd party
Service Dispatcher
Oscar W. Larson
Clarkston
10.2016 - 09.2018
- Enter service calls received via phone and/or e-mail
- Navigate Great Plains Network to enter/update service calls
- Update routes of service technicians
- Assign purchase orders for technicians for parts/service
- Coordinate calls with inside service departments
- Update web-based networks with service resolutions
- Create and maintain technician training materials
Shipping & Receiving/Customer Service
Mid-State Plating
Flint
10.2013 - 09.2016
- Schedule pick up/deliveries (2nd and 3rd party)
- Managed incoming and outgoing UPS shipments to ensure timely delivery.
- Coordinated pickup and delivery schedules for 2nd and 3rd party shipments
- Solving discrepancies on incoming bills of lading & invoices
- Customer communications (Verbal and written)
- Faxing/E-mailing paperwork to customers and/or vendors
- Supported inbound and outbound material inventory management
- Resolved discrepancies on incoming bills of lading and invoices to ensure accuracy
- Facilitated document transmission to customers and vendors to maintain efficient operations.
Education
Baker College - General Studies, Algebra, Business Communications, Operating Systems: Word, Excel, Access, Power Point, Veterinary Medicine, Microbiology
Baker College
FlintE.A. Johnson High School - Honors Graduate
E.A. Johnson High School
Mt. MorrisSkills
- Customer Service
- Communication
- Multitasking
- Prioritization
- Organization
- Attention to Detail
- Deadline Management
- Goal Orientation
- Problem Solving
- Dispute Resolution
- Email communication
- Web research
- Data management
- Document preparation
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft 365
- Share Drive
- Forms
- Microsoft Teams
- Zoom
- Google Docs
- Outlook
- Financial software
- Accounts Receivable
- Accounts Payable
- Payroll processing
- Document handling
- Meeting planning
- Database management
- HR system management
- Time management
- Stock management
- Data entry
- Problem solving
- Effective communication
- Attention to detail
- Relationship building
- Information gathering
- Document management
- Proficient in [software]
- Event planning
- Project planning
- Verbal communication
- Travel management
- Spreadsheet creation
- Scheduling appointments
- Confidential document control
- Proofreading
- Participant registration
- Professional communication
- Calendar management
- administer training modules
- Virtual meeting setup
- Compensation management
- Performance reporting
- Travel planning
- Record keeping
- Presentation design
- Order processing
- File conversion
- Excel spreadsheets
- Interpersonal communication
- Problem-solving abilities
- Technical proficiency
- Decision-making
- Multi-line phone proficiency
- Writing correspondence
- Data archiving
- Remote conferencing
- Written communication
- Task prioritization
Professional References
- Wendy Paxton, 810.233.5974, 169, GST Michigan Works, Director of Human Resources
- Sharon Bowen, 810.233.5974, 154, GST Michigan Works, Chief Operations Officer (COO)
- Greg Rancour, 810.233.5974, 135, GST Michigan Works, IT Manager
- Shakesha Watson, 810.233.5974, 510, GST Michigan Works, Employment Services Manager
- Terralisa McBride, 810.610.1957, Skaff Carpet & Furniture, Office Manager
- Jeffery Ousnamer, 810.516.9731, Skaff Carpet & Furniture, Service Technician
Timeline
Administrative Specialist
GST Michigan Works
03.2022 - 05.2026
Administrative Assistant
Flint Medical Laboratory
03.2021 - 02.2022
Office Administrator/ Service Leader
Skaff Carpet & Furniture
09.2018 - 02.2021
Service Dispatcher
Oscar W. Larson
10.2016 - 09.2018
Shipping & Receiving/Customer Service
Mid-State Plating
10.2013 - 09.2016
Baker College - General Studies, Algebra, Business Communications, Operating Systems: Word, Excel, Access, Power Point, Veterinary Medicine, Microbiology
Baker College
E.A. Johnson High School - Honors Graduate
E.A. Johnson High School