Julianna Leighton

Delivered customer service to constituents by clarifying hunting and fishing regulations, such as deer, elk, antelope, paddlefish, and park entry permits, to ensure compliance and satisfaction across multiple communication channels.

Oversaw the counting and reconciliation of returned park entry permit books to ensure accurate inventory management.

Streamlined reconciliation of duplicate park entry stubs from parks and external vendors.

Facilitated processing of Nebraskaland renewals for hunting and fishing licenses.

Executed updates to customer information on gooutdoorsne.com to ensure data accuracy.

Facilitated customer service at front counter by efficiently issuing permits and providing accurate information.

Facilitated permit research and addressed vendor inquiries to streamline project workflows.

Facilitated accurate cash register closing by reconciling X and Z reports against cash, check, and credit card transactions.

Verified and issued brass plates for youth half-price permits, confirming correctness of all associated information.

Compiled and sent online fulfillment reports detailing park entry permits, AIS stamps, and lifetime permits to customers.

Managed operation of virtual Poynt devices to facilitate secure customer credit card transactions.

Engaged with vendors to troubleshoot and enhance e-permits functionality.

Managed customer inquiries related to draw permits and executed payment acceptance through telephone interactions.

Managed returned mail tracking and updated customer profiles to maintain data integrity.

Executed computer operations utilizing Microsoft Word, Excel, PowerPoint, Access, and Outlook.

Operated office machines including 9-key calculator, cash register (POS system), credit card machines, fax, and copy machines.

Facilitated effective written and verbal communication with customers, vendors, and co-workers.

Facilitated written communication through emails, letters, instant messages, and text messages via Webex.

Utilized JD Edwards EnterpriseOne to review and print pay stub history and verify leave balances.

Conducted thorough research to identify accurate business units and object codes within JD Edwards and Oracle systems.

Managed backup operations for deposit documentation and performed deposit creation in JD Edwards/Oracle E1 to support financial transactions.

Facilitated input data backup into Access to streamline vendor payment processes and manage duplicate park stubs and returned empty books.

Monitored and verified internal and external vendor content on gooutdoorsne.com to uphold consistency in product representation.

Executed comprehensive reporting for taxidermy permit holders.

Managed customer accounts by revoking and reinstating access based on compliance with child support and game law regulations.

Executed comprehensive analysis of cabin and lodge reports to inform operational decisions.

Executed cash drawer verification to ensure alignment with receipts and reconciled discrepancies with credit card transactions.

Responded to guest inquiries via phone, in-person interactions, and email communications.

Notified security and day shift personnel of required maintenance duties.

Assisted customers with reservations via phone and in-person at Aspira/Reserve America. Helped streamline the booking process for walk-in clients. Supported team efforts in managing customer inquiries effectively.

Facilitated guest check-in and check-out processes for cabins and lodge rooms.

Administered issuance of park permits to guests upon arrival.

Designed and produced fliers and brochures for distribution within park and surrounding areas.

Executed monthly visitation and aging report analysis for group functions department.

Executed billing and invoicing processes for group functions department.

Analyzed errors and omissions in accounts receivable reports, implementing necessary corrections.

Executed distribution of past due letters for accounts receivable management.

Facilitated training sessions for new employees on overnight procedures.

Facilitated group functions by addressing public inquiries regarding group activity bookings.

Ensured accuracy of food service billing for restaurant operations and external catering services.

Facilitated support for group function personnel by coordinating room setups and conference area arrangements.

Executed modifications to cabins and lodge rooms during park superintendent's absence.

Collaborated with state computer reservation system and store manager to resolve system issues efficiently.

Delivered exceptional customer service to guests during check-in and throughout their stay.

Compiled and delivered comprehensive reports for upper management.

Reviewed and processed incoming inmate mail, adhering to established guidelines for security and confidentiality.

Processed and recorded inmate money orders with accuracy and attention to detail.

Generated inmate receipts to inform individuals of available funds.

Managed incoming phone calls from state patrol inmate families and various facilities.

Streamlined document management by sorting and collating papers for filing in inmate records.

Managed updates of inmate time sheets to ensure accurate record-keeping.

Updated tentative release dates (TRD) and parole eligibility dates (PED) in Criminal Justice Information System (CJIS) following recalculations and monthly LB191 list release.

Reviewed and processed requests for changes in inmate religious status, maintaining accurate and confidential records.

Oversaw the timely update of forwarding addresses for discharged inmates and verified emergency contact details within C2 system.

Facilitated efficient processing of receiving and release documentation to ensure smooth transitions for transfers, discharges, and paroles.

Conducted thorough file checks to confirm inclusion of all fingerprint card classifications and transfer orders prior to facility transfers.

Facilitated the creation of fingerprint cards for new inmates to maintain accurate identification records.

Reviewed and compiled all necessary documentation for discharged and paroled files for accurate processing by Criminal Records Office.

Managed overnight shift tasks to maintain workflow efficiency and support team objectives.

Provided accurate information and assistance to guests through phone calls, face-to-face meetings, and email correspondence.

Communicated maintenance responsibilities to security and day shift teams to ensure operational efficiency.

Managed reservation tasks by leveraging Aspira and Reserve America platforms for efficient scheduling.

Coordinated check-in and check-out operations for cabin and lodge accommodations.

Coordinated walk-in reservation processes to accommodate guest needs effectively.

Administered issuance of park permits to guests upon arrival.

Developed and replicated marketing materials to enhance community awareness of park offerings.