TANIKA CROSS
JPMorgan Chase
South Elgin,Illinois
9
years of professional experience
Detail-oriented compliance and fraud prevention professional with expertise in financial services and criminal justice operations. Analyzes complex cases and conducts thorough research to inform decision-making in high-pressure environments. Proficient in regulatory compliance, fraud detection, risk analysis, employee screening, and team training, consistently delivering results that exceed performance expectations.
Work History
Global Workforce Screening Senior Analyst II
5 Years- Analyzed and reviewed employee and new hire background screening reports, ensuring alignment with regulatory requirements and company policies to mitigate risk.
- Conducted detailed research and resolved data validation issues, upholding strict compliance standards to enhance data integrity.
- Determined candidate eligibility in accordance with U.S. regional laws and organizational policies.
- Communicated effectively with recruiters, candidates, and internal partners regarding screening results and compliance matters.
- Worked independently in a fast-paced environment while maintaining high levels of quality and accuracy.
- Utilized systems including Microsoft, excel and additional compliance management platforms to streamline workforce screening operations.
Credit Abuse Senior Specialist II
3 Years 2 Months- Achieved performance metrics averaging 159.79% above department goals in 2021.
- Investigated information from public records, credit reporting agencies, and financial institutions to inform and support case decisions.
- Delivered customer-focused solutions by leveraging strong relationship-building and problem-solving skills to enhance client satisfaction.
- Resolved escalated customer concerns with sound judgment and professionalism.
- Delivered customer-focused solutions through strong relationship-building and problem-solving skills.
- Maintained compliance with all regulatory guidelines, departmental procedures, and operational standards.
- Resolved escalated customer concerns using sound judgment and professionalism to maintain customer trust and loyalty.
- Conducted one-on-one peer training sessions for new team members, contributing to improved team performance.
Fraud Prevention Specialist II
1 Year 2 Months- Monitored customer accounts to identify and prevent fraudulent activity.
- Verified suspicious transactions and resolved fraud-related concerns through outbound customer calls.
- Made accurate, timely decisions to protect customer accounts and minimize financial loss.
- Protected customer accounts and minimized financial loss by making accurate, timely decisions.
- Assisted customers experiencing fraud-related issues with empathy and professionalism.
- Maintained high productivity while managing multiple systems and screens simultaneously.
Education
Bachelor of Science - Criminal Justice
- Honor Roll
- Member, Delta Sigma Theta Sorority, Inc.
- Administrative Library Assistant
Skills
Background Screening Analysis
Regulatory adherence
Background investigations
Fraud prevention
Background screening
Case documentation
Data reporting
Microsoft Office
BIG
PEAX
Team training
Conflict resolution
Timeline
Global Workforce Screening Senior Analyst II
JPMorgan Chase
05.2021 - 05.2026Read More
Credit Abuse Senior Specialist II
JPMorgan Chase
03.2018 - 05.2021Read More
Fraud Prevention Specialist II
JPMorgan Chase
01.2017 - 03.2018Read More
Grambling State University
Bachelor of Science from Criminal Justice
Read More
ADDITIONAL EXPERIENCE
- Corrections Officer - Kane County Sheriff's Office
- 20-year career (1996–2016) ensuring safety and security in a facility housing up to 640 inmates. Enforced institutional policies, documented incidents, conducted investigations, and managed inmate records. Recognized as a dependable, ethical team leader.