Summary
Overview
Work History
Education
Skills
Timeline
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Faith O’Neal

Litchfield Park,AZ

Summary

Dedicated professional with strong background in financial modeling and risk management who has a desire to play a part in maintaining the integrity of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Global Workforce Screening Analyst

JP Morgan Chase & Co
11.2021 - Current
  • Adjudicates about 20 or more new hire and employee background reports daily ensuring that all regulatory and JPMC policy standards are met
  • Screens candidate resumes, job applications, RAP sheets and credit reports
  • Reviews & analyze detailed records to determine candidates onboarding status
  • Conducts thorough investigation of security scan alerts (SARs Reports) for fraud exposure and/or unsatisfied debt
  • Documents information and submits detailed reports

Accounting Coordinator

Discover Financial services
09.2017 - 11.2021
  • Processed check payments, returned payments and unidentified payments for Student Loans
  • Handled Student Loan payment disputes for encoding errors, misapplied payments and missing payments
  • Implemented extensive research using Accurint, Payment Applications, Webtop and EICE system
  • Communicated with Financial Institutions and borrowers via phone, fax, and email
  • Researched aging items in payment ledger ensuring ledger is balanced and SLAs are met

Payment Research Sr Accounts Assistant

Discover Financial services
07.2010 - 09.2017
  • Processed payments and adjustments for Credit Card and Personal Loans
  • Communicated with Financial Institutions and customers via phone, fax, mail and email
  • Worked Personal Loan disputes for missing payments, returns and encode errors using Fiserv System
  • Trained fellow colleagues on payment research database system to assist in reaching our goal
  • Revised and updated procedures as needed for Personal and Student Loans

CSE Account Manager

Discover Financial services
08.2009 - 07.2010
  • Addressed customer inquiries regarding transactions, payments and billing errors
  • Maintained a friendly, helpful and refreshing attitude to ensure excellent service
  • Adhered to daily Average Handling Time, Utilization and Product sales goal
  • Organized team contests to promote high sales when selling protection products

Deposit Products Account Manager

Discover Financial services
08.2008 - 07.2009
  • Submitted new applications for CD and Money Market Accounts
  • Completed customer check and debit card orders
  • Navigated through Fiserv programs to handle customer account inquiries
  • Adhered to Federal Law and Compliance Regulations
  • Aided in the company's goal of reaching $5 billion mark prior to end of 2008

Education

High school diploma -

Penns Grove High School
Carneys Point, NJ
06.2005

Skills

  • Microsoft Office Programs
  • Ability to plan, organize and prioritize
  • Analytical Thinking
  • Bank reconciliation skills
  • Experienced customer service skills
  • Documentation and Reporting
  • Information Gathering
  • Decision Making
  • Deadline Adherence

Timeline

Global Workforce Screening Analyst

JP Morgan Chase & Co
11.2021 - Current

Accounting Coordinator

Discover Financial services
09.2017 - 11.2021

Payment Research Sr Accounts Assistant

Discover Financial services
07.2010 - 09.2017

CSE Account Manager

Discover Financial services
08.2009 - 07.2010

Deposit Products Account Manager

Discover Financial services
08.2008 - 07.2009

High school diploma -

Penns Grove High School

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Faith O’Neal