Tanika Mullings
North Lauderdale,FL
Summary
Exceptional Client Strategy Manager with 7+ years of experience in customer service management, customer support and client facing service. Adept in client/customer account management, building relationships with customers and a client strategy manager expert. Driven to enhance customer experience and positively contribute to the organization's overall strategic plan. Effective trainer, communicator, and result-oriented leader.
Overview
12
12
years of professional experience
Work History
Senior Accountant Representative
Comfort Medical/Coloplast
04.2019 - Current
- Client facing experience with clients and patients to provide a better understanding of product and procedures
- Efficient in managing customers Account
- Demonstrate strong leadership skills including project management and able to multitask on multiple projects at a time
- Excellent troubleshooting, problem solving and leadership skills such as researching orders and other actions to resolve problems
- Able to assist irate clients and de-escalate issues with a one call resolution
- Promoting and Ensuring customer’s satisfaction through value added services as well as prompt resolution of complaints, problems and issues
- Managing, processing orders and reporting data in the system.
Sales independent business owner
Great Virtual Works
03.2013 - 07.2019
- Received incoming calls from customers to purchase products on tv advertising
- Assisted customers with placing orders and answering direct questions pertaining to product
- Being very empathetic and understanding with customers conditions
- Provided great direct customer service skills
- Managed customer personal information
- Provided 100% accuracy with call disposition and product knowledge.
Skills
- Customer Relations Management
- Client Facing
- Customer Service
- Cross Train
- Sales
- Retention
- Strategic Planning
- Organizational Leadership
- Conflict Resolution
- Schedule Coordination
- Data Management
- Project Management
- Research
- Reporting
- Problem Solving
- Training Facilitation
- Interpersonal Skills
- Verbal & Written Communication
- Salesforce
- Brightree
- Noble House
- Microsoft Office
- Microsoft Word
- Pitney Bowes
- Phonerlite
- Presence
Personal Information
Title: Client Strategy Manager
Timeline
Senior Accountant Representative
Comfort Medical/Coloplast
04.2019 - Current
Sales independent business owner
Great Virtual Works
03.2013 - 07.2019
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