Tanika Pouncy
Shreveport,LA
Summary
Resourceful and adaptable professional with a strong background in courier and postal services. Known for effective problem-solving and time management skills, contributing to seamless operations and timely deliveries.
Overview
13
13
years of professional experience
Work History
Courier Driver
Federal Express
Shreveport, Louisiana
11.2023 - 06.2026
- Ensured timely delivery of packages to designated locations within scheduled timeframes.
- Operated delivery vehicle, ensuring safety and cleanliness to meet compliance standards.
- Communicated with dispatch to confirm optimal delivery routes and schedules.
- Inspected shipments for damage prior to transport to maintain quality assurance.
- Managed delivery paperwork, including receipts and logs, to maintain accurate records and streamline processes.
- Delivered packages while providing exceptional customer service during drop-offs and pickups to enhance customer satisfaction.
PSE Clerk
USPS
Shreveport, Louisiana
12.2020 - 12.2023
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail by size, shape, and destination for delivery.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Operated various postal equipment and systems for daily tasks.
- Maintained organized work areas to ensure smooth operations.
- Cleaned equipment regularly for proper functioning of machines used in the facility.
Mail Clerk
City of Shreveport
Shreveport, Louisiana
08.2022 - 10.2023
- Sorted and distributed incoming mail to appropriate departments efficiently.
- Received, sorted and organized incoming letters and packages.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Weighed items using electronic scale to calculate shipping costs.
- Assisted in managing inventory of mailing supplies and materials.
- Provided customer service assistance to external customers requiring postal services.
- Maintained a clean work environment by disposing of waste material properly.
Administrative Coordinator
LSUHSC
Shreveport, Louisiana
08.2013 - 06.2018
- Coordinated administrative functions for diverse departments within the healthcare environment.
- Provided administrative support to various departments within the organization.
- Prepared reports and documentation to support operational needs across teams.
- Organized and maintained filing systems for sensitive documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA06-1999
Skills
- Safety compliance
- Customer relationship management
- Time management
- Problem solving
- Clean driving record
- Multitasking capacity
- Written communication
- Attention to confidentiality
- Interpersonal skills
- Self motivation
Timeline
Courier Driver
Federal Express
11.2023 - 06.2026
Mail Clerk
City of Shreveport
08.2022 - 10.2023
PSE Clerk
USPS
12.2020 - 12.2023
Administrative Coordinator
LSUHSC
08.2013 - 06.2018
High School Diploma -
Woodlawn High School