Tanika Scott
Spring
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Target
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer requests for information about products, services, and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Buffalo Wild Wings
Server
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Pluckers
05.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Security Guard
Invictus Security
10.2021 - 04.2022
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Managed building access control systems and developed lock and unlock protocols with key control.
Security Guard
Galaxy Security
03.2021 - 09.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Shift Manager
Fatburger
09.2019 - 03.2021
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests, and maintained coverage for shifts.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
Busser
Dave & Buster's
01.2019 - 12.2020
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping teammates and provide customer service.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens, and condiments.
Sales Associate
Shiekh Shoes
09.2016 - 10.2018
- Operated cash register, collected payments, and provided accurate change.
- Sold various products
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Youthbuild Charter School of California
Los Angeles, CA03.2016
Skills
- Vigilant and watchful
- Security procedures knowledge
- Patrolling
- Multitasking
- Computer skills
- Money handling
Timeline
Customer Service Representative
Target
11.2024 - Current
Server
Pluckers
05.2022 - 11.2022
Buffalo Wild Wings
Server
04.2022 - Current
Security Guard
Invictus Security
10.2021 - 04.2022
Security Guard
Galaxy Security
03.2021 - 09.2021
Shift Manager
Fatburger
09.2019 - 03.2021
Busser
Dave & Buster's
01.2019 - 12.2020
Sales Associate
Shiekh Shoes
09.2016 - 10.2018
High School Diploma -
Youthbuild Charter School of California
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