Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Tanikka R. Robinson

Fort Worth,TX
Tanikka R. Robinson

Summary

Experienced USN Veteran with a demonstrated history of working in the Healthcare Sector. Strong customer service and information technology professional, skilled in desktop support, troubleshooting, analyzing and repairing of computer hardware and software elements, such as desktop, laptops, printers, and other various networking products. Seeking to obtain a position in information technology that will enable the use of my strong organizational skills, customer service, and Microsoft expertise.

Overview

8
years of professional experience
1
Certification

Work History

McKesson

EnterpriseRx Product Support Associate
10.2022 - 03.2023

Job overview

  • Triage, research and resolve Pharmacy application issues escalated from both internal and external customer Level 1 & 2 Help Desks
  • Identify defects in the Pharmacy System based on issue investigation and functional specs review
  • In-depth, cross-functional application troubleshooting using database access tools, general research tools, functional requirements, and defect tracking systems
  • Maintain updates with customers on all open issues per department standards
  • Advanced PC, Windows, Network, and Hardware troubleshooting
  • Enter all calls in the Call Tracking System with accuracy and well-documented call notes
  • Communicate effectively with Internal and External customers

Cardinal Health

Care Coordinator
10.2021 - 05.2022

Job overview

  • Efficiently processed inbound faxes and accurately entered data in designated CRM
  • Handled all patient and doctors communication channels including both inbound and outbound calls, emails, text, and portal inquiries with ability to determine needs and provide resolution
  • Accurately reported Adverse Events within the required timeframe
  • Created and completed accurate referrals and applications and kept updated on policy or procedural changes
  • Investigated and resolved patient/providers inquiries and concerns in a timely manner.

Cigna Healthcare

Patient Care Coordinator
12.2020 - 07.2021

Job overview

  • Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
  • Work to research and resolve problems in a timely manner
  • Assist members in understanding and maximizing the use of their pharmacy distribution program
  • Use computerized system to gather information and respond to questions
  • Document issues and resolutions in a common database
  • Escalate quality issues as necessary
  • Manage client pharmacy benefit accounts, refill prescriptions, explanation of benefits.

University of Minnesota Physicians

Medical Assistant
03.2019 - 01.2020

Job overview

  • Worked in the ENT specialty department with the head and neck cancer specialists surgical team as their Lead Medical Assistant
  • Efficiently and accurately roomed patients, collected vitals, scheduled surgical procedures, and patient education
  • Assisted physicians with any and all in office procedures, patient education, sterilization, scope cleaning/counting, medical records, daily opening and/or closing of clinic.

HealthPartners

Medical Assistant
03.2017 - 01.2019

Job overview

  • Performed back and front office duties under the direction of a physician in multiple departments such as Family Medicine, Plastic Surgery, Oncology, Pediatrics, Internal Medicine, Obstetrics and Gynecology
  • Responsible for taking and recording vital signs and medical histories as well as completing any labs ordered by charge nurse or physician
  • Preparing patients for examination, assisting with ultrasound guided procedures, and administering medications or injections as directed by a physician
  • Train and continue education for the new hire medical assistants/students.

Hennepin County Medical Center

Medical Assistant
07.2015 - 03.2017

Job overview

  • Perform back-office duties under the direction of a physician in multiple departments such as TBI,
  • Interventional Radiology, Surgery, Pediatrics, Internal Medicine, Obstetrics and Gynecology
  • Responsible for taking and recording vital signs and medical histories as well as completing any labs ordered by the charge nurse or physician
  • Preparing patients for examination, assisting with ultrasound guided procedures, and administering medications or injections as directed by a physician.

Education

Western Governors University

Bachelor of Science from Cybersecurity and Information Assurance
09.2026

ACI
Irving, TX

No Degree from Computer Science
09.2022

Kaplan College
Fort Worth, TX

No Degree from Medical Assisting
05.2013

Northwest High School
Justin, TX

High School Diploma
06.2008

Skills

  • Data Analysis
  • Agile Methodologies
  • Microsoft Office
  • SAAS
  • PAAS
  • First Level Support
  • Computer Hardware Knowledge
  • Knowledge Base
  • Application Installation
  • Desktop Operating Systems
  • Hardware Installation
  • Computer System Diagnostics Software
  • Hardware Repair
  • Troubleshooting Network Issues
  • Troubleshooting and Diagnostics

Certification

ITIL 4 (2022)

A+ (TBD)

Timeline

EnterpriseRx Product Support Associate

McKesson
10.2022 - 03.2023

Care Coordinator

Cardinal Health
10.2021 - 05.2022

Patient Care Coordinator

Cigna Healthcare
12.2020 - 07.2021

Medical Assistant

University of Minnesota Physicians
03.2019 - 01.2020

Medical Assistant

HealthPartners
03.2017 - 01.2019

Medical Assistant

Hennepin County Medical Center
07.2015 - 03.2017

Western Governors University

Bachelor of Science from Cybersecurity and Information Assurance

ACI

No Degree from Computer Science

Kaplan College

No Degree from Medical Assisting

Northwest High School

High School Diploma

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Tanikka R. Robinson