TANIS HARVEY
Richmond Hill,GA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
07.2023 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Import Logistics Associate
Hugo Boss
04.2022 - 12.2022
- Monitored and organized logistics documents, bills of lading, packing lists, etc
- Liaison between broker and origin port to obtain and verify all import documentation needed for customs clearance
- Review, revise, and verify customs entries
- Track and trace all import shipments through status reports, websites and email to ensure all shipments are imported in a timely fashion
- Ensure compliance with global import regulations (classification, valuation, quantity, origin declaration & Free Trade Agreement eligibility)
- Code import freight invoices and audit for cost savings.
Fraud Analyst
Goldman Sachs-Genpact
01.2022 - 04.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Content Moderator
Genpact
03.2020 - 04.2022
- Review reported content within turnaround times and standards of quality
- Investigate and resolve issues that are reported on clients site such as reports of potentially abusive content
- Managed content distribution for various online channels and social media platforms.
Business Development Representative
Kia Country of Savannah
01.2021 - 12.2021
- Developed targeted campaigns to drive customer engagement and close sales opportunities
- Developed new business opportunities by successfully communicating product lines to customers
- Used effective sales and inbound and outbound telephone techniques to build client relationships and uncover product and service needs
- Utilized CRM software to create opportunities and leads and input data
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Helpdesk Analyst/Content support
Wolters Kluwer
01.2020 - 01.2021
- Helped customers with software related issues as well as answer general tax related questions
- Knowledge and use of Salesforce ticketing system
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Service Desk Analyst
Intelliteach
05.2018 - 12.2019
- Conferred with customers and end-users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
Packer
Walmart
01.2016 - 05.2018
- Set up station by receiving packing orders and gathering packing materials
- Verified accuracy of orders and ensured proper product labeling.
Education
Bachelor Degree in Information Systems -
Georgia Southern University
Statesboro, GA07.2012
Skills
- English Native
- 2 years of SAP experience
- 10 years of Microsoft Office suite
- 2 years of Zendesk experience
- 2 years of Salesforce experience
- 2 years of CDM warehouse management
- 5 years of Customer Service/CRM management
- 1 years of Sales experience
- Knowledge of Ticketing Systems
- Strong Attention to Detail
- Very Organized with a high level of resourcefulness
- Great Verbal Communication Skills
- Team Player
- Great Multitasker
- Strong knowledge of the Savannah DC WMOS (EWM), SAP, outlook, Microsoft Excel, Microsoft Power Point, and Microsoft Teams
Timeline
Fulfillment Associate
Amazon
07.2023 - Current
Import Logistics Associate
Hugo Boss
04.2022 - 12.2022
Fraud Analyst
Goldman Sachs-Genpact
01.2022 - 04.2022
Business Development Representative
Kia Country of Savannah
01.2021 - 12.2021
Content Moderator
Genpact
03.2020 - 04.2022
Helpdesk Analyst/Content support
Wolters Kluwer
01.2020 - 01.2021
Service Desk Analyst
Intelliteach
05.2018 - 12.2019
Packer
Walmart
01.2016 - 05.2018
Bachelor Degree in Information Systems -
Georgia Southern University
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