Tanisha Boyd
The Bronx,NY
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2008
2008
years of professional experience
1
1
Certification
Work History
Supervisor
Flagship Icon Inc
10.2023 - 01.2025
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on effective workflow practices and performance improvement.
- Implemented process enhancements that streamlined production activities, reducing downtime.
- Coordinated cross-functional communication to align teams on project goals and timelines.
- Analyzed operational efficiency metrics to identify areas for improvement and implement solutions.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Facilitated conflict resolution within teams, promoting a collaborative work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Shift Leader
Chopt Creative Salad
05.2019 - 08.2022
- Entrusted with recording accurate daily cash records and delivering bank deposits
- Completed store prep, inventory counts and placed daily supply orders
- Ensured all employees followed safety and sanitary policies and establishment expectations
- Responsible for training new employees, organizing shift duties and opening / closing the store
Direct Support Professional
Adult Resources Center
06.18 - 05.2019
- Adhered to the Code of Ethics, ensuring the client’s health and safety, promoting independence, and demonstrating good judgment
- Assisted individuals in acquiring, retaining, and improving adaptive skills and self-help skills to reside in-home and community-based settings
Server
Applebee’s
03.2017 - 10.2017
- Utilized multi-tasking and team playing skills to ensure the best customer experience
- Fulfilled and completed all side-work duties for maintaining a sanitary and healthy environment
Sales Associate
Boscov’s
10.2015 - 10.2016
- Fostered relationships with customers to establish a repeat customer base and referrals
- Opened/ closed store, performed sales, restocking and store maintenance
- Received calls daily, answering questions and educating customers on our products
Sales Associate
Unique Thrift Store
03.2013 - 10.2014
- Utilized experience and knowledge to build customer relationships and increase sales
- Recommended, selected, and located or merchandise based on customer needs and desires
Education
High School Diploma -
Academy of Hospitality and Tourism
Brooklyn, NY06.2011
Skills
- Communication
- Teamwork
- Customer Experience
- Customer Engagement
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Operations management
Certification
- Security Guard license – Alliance Computing Solutions - 8hr, 16hr
- F-01 Fire Guard license - Alliance Computing Solutions
Timeline
Supervisor
Flagship Icon Inc
10.2023 - 01.2025
Shift Leader
Chopt Creative Salad
05.2019 - 08.2022
Server
Applebee’s
03.2017 - 10.2017
Sales Associate
Boscov’s
10.2015 - 10.2016
Sales Associate
Unique Thrift Store
03.2013 - 10.2014
Direct Support Professional
Adult Resources Center
06.18 - 05.2019
High School Diploma -
Academy of Hospitality and Tourism