Tanisha Brooks
Chicago,Il.
Summary
To obtain a position as a Customer Service Representive where my commitment to helping others and the overall goals of the company can be utilized. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Chicago Public Schools
10.2014 - Current
- In absence of regular classroom teacher, help students learn subject matter and/or skills that are required for scheduled lessons and to provide meaningful instruction for assigned K-12th grade classroom.
Grade 4 Teacher
Saudi Arabia International School
10.2012 - 06.2014
- Plan, organize and implement an appropriate instructional program in a learning environment that guides and encourages students to develop and fulfill their academic potential.
Benefits Specialist
Aon Corporation
08.2007 - 09.2011
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Benefits Representative
Hewitt
01.2006 - 01.2008
- Developed benefit packages based on job classification and seniority, answered employee questions regarding their health coverage and pension plan, and regularly review these agreements in an effort to develop a more cost-effective beneficial plan upon retirement
Education
MA Education -
University of Phoenix
BA Business Administration/Management -
Robert Morris University
Skills
- Adaptable
- Relationship building and management
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Policy Interpretation
- Benefits Explanation
- Written and oral communication
Certification
Illinois State Board of Education, K-9 Initial Teacher Certification, 01/15/2011
Timeline
Substitute Teacher
Chicago Public Schools
10.2014 - Current
Grade 4 Teacher
Saudi Arabia International School
10.2012 - 06.2014
Benefits Specialist
Aon Corporation
08.2007 - 09.2011
Benefits Representative
Hewitt
01.2006 - 01.2008
MA Education -
University of Phoenix
BA Business Administration/Management -
Robert Morris University
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