Tanisha Carter
Empire city casino/ MGM
Yonkers
16
years of professional experience
Utilized extensive experience in conflict resolution and customer communications to support seamless operations in a customer service role.
Work History
CUSTOMER SERVICE /CASHIER
9 Years 9 MonthsCustomer Service Representative
1 Year 10 Months- Resolved customer inquiries and issues, ensuring high satisfaction and loyalty.
- Managed point-of-sale transactions accurately, enhancing operational efficiency.
- Trained new staff on customer service protocols and store policies.
- Collaborated with team members to streamline checkout processes, reducing wait times.
HOUSEKEEPING AID
1 Year 7 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
Home Health Aide
4 Years 9 Months- Provided personalized care and support to clients in daily living activities.
- Assisted clients with mobility, ensuring safety and comfort during transfers.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Communicated effectively with families to update on client progress and needs.
- Implemented care plans tailored to individual client requirements and preferences.
- Trained new aides on best practices for patient care and safety protocols.
Certified
3 Years 7 MonthsEducation
- Medical admin
Online Campus
Associate of Science - Nursing Education
Medical Billing And Coding
Certified Home Health Aide
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Payment processing
POS system operation
Inventory management
Data entry proficiency
Timeline
CUSTOMER SERVICE /CASHIER
Empire city casino/ MGM
11.2016 - CurrentRead More
HOUSEKEEPING AID
Split Rock Rehabilitation and Health Care Center
04.2015 - 11.2016Read More
Customer Service Representative
Fairway Market
01.2015 - 11.2016Read More
Home Health Aide
Amazing Home Care
08.2010 - 05.2015Read More
Certified
HHA
08.2010 - 03.2014Read More
HARRY S TRUMAN HIGH SCHOOL
Read More
THE SCHOOL OF COOPERATIVE TECHNICAL EDUCATION
Read More
ABC TRAINING CENTER
Certified Home Health Aide
Read More
KAPLAN UNIVERSITY
from Medical admin
Read More
Monroe College
Associate of Science from Nursing Education
Read More
Medical Training Institute
Medical Billing And Coding
Read More