Tanisha Fletcher
Brooklyn,OH
Summary
Accurate banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Home Equity Loan Officer
Third Federal Savings and Loan
Cleveland, OH
06.2022 - Current
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Opened new checking, savings and lines of credit for customer accounts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Delivered exceptional service to customers in person or over telephone.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Direct Support Professional
CONNECTIONS IN OHIO
Valley View, OH
09.2018 - 06.2022
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Customer Service Representative
Circle K Gas
Bedford, OH
02.2018 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate and Cashier
Victoria secret
Beachwood, OH
10.2017 - 02.2018
- Great customer service, good communication, floor sets, cashier, computer skills
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Line Worker
Kimble Recycling and Disposal, Inc, Invortory control
12.2016 - 02.2017
- Used established assembly instructions to complete jobs.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Monitored production line to watch for pile-ups or jams.
Inventory Control Specialist
Bed Bath & Beyond
Beachwood, OH
05.2015 - 11.2016
- Keeps track of the goods and supplies in the store
- Managing inventory by stocking and cataloging products for the business
- signing off on shipments, counting the number of available products and placing orders for more inventory according to demand
- updating inventory count and maintaining inventory records to share with management
- reporting discrepancies in inventory that indicate theft, such as too little inventory at last count
- researching the accuracy of product details and testing new products
Crew Member
McDonald's
04.2013 - 07.2015
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Associate Of Applied Business - Business Management
Cuyahoga Community College
Cleveland, OH05.2023
High School Diploma -
James Ford Rhodes
05.2015
Skills
- Excellent Communication Skills
- Cash Dispenser Operation
- Exceptional Customer Service
- Recordkeeping and Documentation
- Problem-Solving
- Payment Processing
- Verbal and Written Communication
- Information Processing
- Honest and Ethical
- Sorting and Filing
- Transaction Error Identification
- Data Entry
- Signature Verification
- Bank Deposits
- Balance Verification and Reconciliation
- Check Cashing
- Loan Servicing
- Documentation Review
Additional Information
- Cleveland, OH , Sponsorship required to work in the US
- Additional Information valid cpr, first aid and medical administration 1.
Timeline
Home Equity Loan Officer
Third Federal Savings and Loan
06.2022 - Current
Direct Support Professional
CONNECTIONS IN OHIO
09.2018 - 06.2022
Customer Service Representative
Circle K Gas
02.2018 - 09.2018
Sales Associate and Cashier
Victoria secret
10.2017 - 02.2018
Line Worker
Kimble Recycling and Disposal, Inc, Invortory control
12.2016 - 02.2017
Inventory Control Specialist
Bed Bath & Beyond
05.2015 - 11.2016
Crew Member
McDonald's
04.2013 - 07.2015
Associate Of Applied Business - Business Management
Cuyahoga Community College
High School Diploma -
James Ford Rhodes