Tanisha Ford
Tacoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Food and Beverage Server
CoeurD'Alene Resort & Casino
Worley
08.2023 - 12.2024
- Delivered exceptional service in fast-paced dining environments.
- Assisted guests with menu selections and food recommendations.
- Managed customer orders using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Trained new servers on restaurant procedures and service standards.
- Monitored inventory levels and communicated supply needs to management.
- Provided exceptional service to high volume of daily customers.
- Followed proper sanitation standards when handling food and beverage items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other servers as needed during peak periods or when short-staffed.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Checked back with guests to ensure satisfaction with their meals.
- Greeted guests and provided menus.
- Prepared bills and processed credit card payments at the end of each shift.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Suggested food and beverage items to customers based on their preferences.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Served meals in a timely manner according to established guidelines.
- Worked closely with bartenders to ensure accurate drink orders were served quickly.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Garnished dishes and beverages to serve visually appealing menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Processed payments from customers using the POS system.
- Stocked server areas with supplies before, during and after shifts.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Laundry Worker
CoeurD'Alene Resort & Casino
Worley
05.2023 - 08.2023
- Operated laundry machinery for efficient cleaning of linens and guest clothing.
- Sorted and categorized laundry items by type and color for optimal processing.
- Maintained cleanliness and organization in the laundry area during operations.
- Inspected garments for stains or damage before washing procedures commenced.
- Folded and packaged clean items for delivery to various resort departments.
- Assisted in training new staff on laundry procedures and equipment use.
- Monitored inventory levels of detergents and supplies for timely reordering.
- Collaborated with team members to ensure smooth workflow during peak times.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Completed orders for clean linens by working quickly to meet deadlines.
- Folded clean laundry neatly into stacks or bundles.
- Checked dirty linen for stains and damage before washing.
- Folded and stacked items such as sheets, towels and blankets.
- Organized finished products in storage areas or on shelves.
- Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
- Operated industrial-sized washers and dryers safely and efficiently.
- Operated industrial laundry equipment.
- Stored supplies in designated locations following safety protocols.
- Used a variety of tools such as irons, presses, and steamers for finishing work.
- Reported issues with washing machine, dryer, and other laundry equipment to maintenance staff.
- Separated and sorted dirty laundry.
- Monitored operation of washers and dryers to ensure proper functioning.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Pressed and ironed clean items.
- Ensured that all equipment is properly maintained at all times.
- Maintained accurate records of all incoming and outgoing orders.
- Inspected laundry for damage or stains to repair or pre-treat.
- Supervised and trained junior laundry employees.
- Logged production information to document amount of laundry processed.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Transported carts of soiled linens from guest rooms to laundry area for processing.
- Cleaned lint traps after each load of laundry had been completed.
- Received and marked articles for laundry, identifying code numbers, or names, using hand or machine markers.
- Assisted customers with loading and unloading their laundry from the premises.
- Set temperature controls on machines according to instructions.
- Added detergent, bleach, fabric softener and other cleaning solutions to machines.
- Disinfected equipment and supplies, using germicides, and steam-operated sterilizers.
- Performed routine maintenance tasks such as changing machine filters and hoses.
- Replaced used chemicals when necessary in accordance with safety regulations.
- Repaired damaged garments using sewing kits or by hand stitching.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Assisted with additional housekeeping tasks during staffing shortages.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Received and sorted articles by type, color and degree of soil.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Applied necessary chemicals to neutralize effects of solvents.
- Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Mixed bleaching agents with hot water in vats to soak material.
- Hung curtains, drapes and pants on stretch frames to properly dry.
- Hung garments on stretch frames to dry.
- Glazed delicate articles or fur garment linings by hand with mild detergents or dry cleaning solutions.
- Determined spotting procedures and proper solvents based on fabric and stain types.
- Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
- Tested fabrics in inconspicuous places to determine solvent damage to dyes or fabrics.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Started pumps to operate distilling systems, draining and reclaiming dry cleaning solvents.
Housekeeper
CoeurD'Alene Resort & Casino
Worley
07.2022 - 05.2023
- Cleaned guest rooms, ensuring high standards of cleanliness and presentation.
- Restocked supplies and amenities to enhance guest experience and comfort.
- Maintained laundry operations, sorting, washing, and folding linens efficiently.
- Reported maintenance issues promptly to ensure guest safety and satisfaction.
- Assisted in training new staff on cleaning protocols and procedures.
- Organized cleaning schedules to optimize workflow and efficiency across departments.
- Collaborated with team members to uphold cleanliness in public areas and facilities.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Implemented best practices for waste disposal and recycling within the resort environment.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Cashier
Cheap smokes
Worley
05.2021 - 07.2022
- Processed customer transactions efficiently at a busy retail location.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and digital payments accurately.
- Collaborated with team members to manage peak hours effectively.
- Monitored stock levels and reported shortages to management promptly.
- Ensured compliance with store policies during customer interactions.
- Provided exceptional service to enhance customer satisfaction experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
General Educational Development Certificate
Spokane, WASkills
- Order management
- Menu knowledge
- Point-of-sale operation
- Food safety compliance
Timeline
Food and Beverage Server
CoeurD'Alene Resort & Casino
08.2023 - 12.2024
Laundry Worker
CoeurD'Alene Resort & Casino
05.2023 - 08.2023
Housekeeper
CoeurD'Alene Resort & Casino
07.2022 - 05.2023
Cashier
Cheap smokes
05.2021 - 07.2022
General Educational Development Certificate