Tanisha Green
Kannapolis,NC
Summary
Executive Secretary and Customer Service experience with more than 15+ years, bringing enthusiasm, dedication, and an exceptional work ethic. Trained in all levels of administrative services related to county government programs including Human Resources, Public Housing, Call Center, and Procurement Management. In addition, to outstanding years of service in customer service within fast food, call center and administrative services. Possess impeccable written and verbal communication skills and excellent interpersonal skills. Passionate and motivated in helping others.
Overview
19
19
years of professional experience
Work History
Onsite Customer Service Rep.
Atrium Behavioral Health
Charlotte, NC
05.2022 - Current
- Manages a high volume of inbound calls, answer patient inquires and determine the appropriate resolution and follow-up
- Understands the business process and procedures for both the Physician billing and Hospital billing accounts and can provide the appropriate resolution
- Reads, interprets, and understand various insurance correspondence which includes explanation and coordination of benefits
- Demonstrates basic understanding of healthcare standards in coding methodologies which entails the CPT, HCPCS and ICD-10
- Resolved issues requiring following up with different divisions and insurance companies
- Maintains updated information for the patient insurance coverage, demographic information, and contact information in the patient billing system (EPIC)
- Notify patients of outstanding balances and methods to resolve the accounts.
Emergency Room Registrar
Atrium Behavioral Health
Charlotte, NC
04.2021 - Current
- Responsible for gathering and updating patients' demographic information, Utilize EPIC and One Source systems to verify insurance eligibility
- Preceptor trained to train new hire employees in the department as delegated by my superior
- Identify and rectify inconsistencies and discrepancies in medical documents
- Collect co-pays and deductibles
- Prepare patient charts and consent forms for emergency room staff
- Maintain strict confidentiality of all patients
- Treat all patients, families, visitors, peers, staff, and providers in a pleasant and courteous
- Assists in meeting departmental goals, point-of-service collections, and registration accuracy.
Special Education Teacher
Mount Pleasant Middle School
Mount Pleasant, NC
08.2019 - 09.2020
- Teach students with a variety of disabilities (ID, LD, SED, OHI, AU), create Individualized Education Plans (IEPs) for each student based on their individual needs, teach in an inclusion/co-teaching setting, plan creative, engaging lessons, differentiate lessons based on student's needs, use progress monitoring to assess student achievement, collaborate with teachers, parents, and other school staff, maintain a positive classroom environment.
Substitute Teacher
Cabarrus County Schools
Cabarrus, NC
02.2019 - 06.2019
- Follow regular teachers lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate
- Assign classwork and homework as necessary, according to lesson plans
- Modify teaching styles to fit the learning styles of various students
- Maintain a well-managed classroom and positive learning environment
- Supervise students out of class such as in the hallways and in the cafeteria.
Executive Secretary
Miami-Dade County
Miami, FL
02.2005 - 09.2011
- Responsible for answering and screening all Public Housing resident calls, addressing residents' complaints and problem-solving various issues related to the County public housing assets
- Managing all transfer requests – emergencies, occupancy standards, and Reasonable Accommodation Requests (RAR)
- Assist the RAR committee to ensure ADA compliance regulations are being met
- Responsible for the Voluntary Compliance Agreement (VCA) report that is due to the Housing & Urban Development (HUD) on a quarterly basis
- Responsible for data entry of Debt's Owed into HUD's Enterprise Income Verification (EIV) systems
- Responsible for reviewing resident information and reporting such to the Division Director; work order, income, and household information
- Independently managed Division Director's calendar and emails
- Periodically acted as an Employee on Loan to the Mayor's Office, providing secretarially assistance to the Deputy Mayor and/or his Designee.
Education
Patient Access Preceptor Certified -
Atrium
03.2023
Notary -
Rowan Community College
07.2021
Bachelor of Arts- Honors GPA 3.78 - Business Administration with Minor Human Resources
Walden University
05.2013
Customer Service Specialist -
APS Training Center
03.2001
High School Diploma -
American Academy
03.2001
Skills
- Credit Card Payment Processing
- Microsoft Office Products (Outlook, Word, PowerPoint, and Excel)
- Internet and Computer Proficient
- Knowledge of HIPPA standards
- Time management skills
- Reception front office experience
- Excellent customer services and customer contact
- Money Handling Abilities
- Closing Sales
- POS Systems Expertise
- Daily bank deposits
Timeline
Onsite Customer Service Rep.
Atrium Behavioral Health
05.2022 - Current
Emergency Room Registrar
Atrium Behavioral Health
04.2021 - Current
Special Education Teacher
Mount Pleasant Middle School
08.2019 - 09.2020
Substitute Teacher
Cabarrus County Schools
02.2019 - 06.2019
Executive Secretary
Miami-Dade County
02.2005 - 09.2011
Patient Access Preceptor Certified -
Atrium
Notary -
Rowan Community College
Bachelor of Arts- Honors GPA 3.78 - Business Administration with Minor Human Resources
Walden University
Customer Service Specialist -
APS Training Center
High School Diploma -
American Academy
Similar Profiles
Victoria SchildVictoria Schild
Occupational Therapy Assistant Student at Atrium Behavioral HealthOccupational Therapy Assistant Student at Atrium Behavioral Health
Amanda BrentAmanda Brent
Registered Nurse, Psychiatry at Atrium Behavioral HealthRegistered Nurse, Psychiatry at Atrium Behavioral Health
Cendra ThomasCendra Thomas
Unit Secretary/ Psychiatric Technician at Atrium Behavioral HealthUnit Secretary/ Psychiatric Technician at Atrium Behavioral Health