Tanisha Haskins

Assisted customers with payments on overdue accounts. Updated account information accurately. Conducted manual outbound calls to follow up on delinquent accounts. Provided support for customers facing hardships. Offered strategies to maintain account status.

• Supervised daily operations, ensuring compliance with safety and service standards.
• Trained and mentored team members on customer service excellence and operational procedures.
• Managed inventory levels, performing regular stock assessments to minimize shortages.
• Implemented efficiency improvements in workflow processes, enhancing overall productivity.
• Oversaw cash handling procedures, ensuring accuracy during transactions and end-of-shift audits.

• Cleaning of commercial buildings and facilities, supervision of a small crew of janitors, training new staff, communicating with building tenants(clients), monthly invoicing paperwork

• Worked in the call center answering the phones, processing loan payments, updating customers on account activity including: account balances & interest rates

• Cashiering, ordering supplies, re-stocking inventory, inputting payroll data into computer software, responsible for opening and closing store, supervising other store employees