Tanisha Hill
Summary
Dynamic leader with a strong track record in operational excellence and emergency management. Skilled in directing high-pressure communications for traffic and emergency situations, while overseeing substantial budgets and enhancing public safety. Aiming for a leadership role that integrates hospitality and HR strategies to drive impactful operations.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Communications Operations Specialist
New Jersey Turnpike Authority
New Jersey, NJ
02.2025 - Current
- Coordinated real-time traffic and emergency communications for over 100 daily incidents, ensuring timely response planning under high pressure.
- Directed communication between field units and control centers, integrating roadway data into digital highway messaging platforms to enhance public safety and optimize traffic flow.
- Managed CAD systems to log and analyze incidents, leading dispatch strategy and coordinating statewide traffic safety operations during critical roadway events and emergencies.
Emergency Medical Dispatcher
Bergen County Public Safety Operations
New Jersey
03.2024 - 02.2025
- Handled 100+ 911 calls per shift, achieving 90-second call handling time and dispatching responders (Police, Fire, EMS) within 45 seconds, ensuring effective multi-agency coordination through detailed logging.
- Managed emergency calls and prioritized dispatching first responders effectively.
- Coordinated communication between emergency services and callers during crises.
Health and Safety Manager
Disney
New York, NY
04.2021 - 09.2023
- Designed and enforced comprehensive safety protocols that resulted in a zero-production shutdown rate during COVID restrictions.
- Led operations and compliance for productions with over 200 personnel, directly supervising 25 crew members and collaborating with 80+ cross-functional stakeholders to maintain seamless production workflows.
- Conducted risk reviews and vetted scripts to ensure regulatory compliance and safety for high-risk scenes.
- Established partnership with concierge COVID testing provider, enhancing access and scheduling for high-profile cast and crew.
- Managed $250K monthly budget, ensuring cost efficiency, payroll accuracy, and timely resource allocation for 9-month production cycle.
Emergency Medical Technician
New York Presbyterian
New York, NY
06.2018 - 12.2022
- Responded to 25-30 emergency calls per shift, providing rapid on-scene care to stabilize patients in accordance with NYS-911 and hospital protocols.
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented patient information accurately in electronic health records.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Maintained equipment readiness and ensured compliance with safety standards to enhance operational efficiency and patient safety.
Health and Safety Manager
GFS Global
New York, NY
07.2021 - 03.2022
- Led cross-department collaboration to plan and execute on-set safety logistics, including PPE distribution, zone assignments, and crew briefings, enhancing overall safety coordination.
- Directed daily safety operations across multiple fast-paced production sets, ensuring adherence to union guidelines, studio requirements and evolving COVID related regulations.
- Collected and analyzed on-site safety data to produce actionable weekly reports for production leadership, facilitating informed decision making on health protocols and union compliance
Emergency Medical Technician Supervisor
Transcare Ambulance Co.
New York, NY
01.2008 - 01.2016
- Directed ambulance deployment and coordinated team efforts across 911 response units, enhancing response times during critical shifts.
- Oversaw 911 team logistics and facilitated coordination between field units, dispatch, and hospitals to optimize patient transfers during high-volume shifts.
- Coordinated training programs for new EMT staff and facilitated ongoing education, strengthening team readiness and skill proficiency.
- Reviewed incident documentation and conducted ride-along evaluations, ensuring protocol compliance and maintaining high standards of patient care.
- Managed daily operations to ensure compliance with safety protocols.
Education
Emergency Medical Dispatcher (EMD) -
Bergen County PSOC
NJ01-2024
Public Safety Telecommunicator (PST) -
Bergen County PSOC
NJ01-2024
Basic Life Support (CPR and AED) -
Bergen County Vo-Tech EMS Training Center
NJ01-2024
Skills
- Stakeholder and client management
- Project planning and execution
- Scope management
- Risk management
- Budget oversight
- Communication strategies
- Cross-functional leadership
- Project management software proficiency
- Six Sigma methodologies
- Microsoft Office Suite expertise
- Onboarding and staff development
- Public outreach
Certification
- Johns Hopkins Medical Office Manager Professional Certificate
- Lean Six Sigma - Yellow Belt
- Generative AI Overview for Project Managers, Project Management Institute
- PMI Kickoff – Foundations of Project Management, Project Management Institute
Timeline
Communications Operations Specialist
New Jersey Turnpike Authority
02.2025 - Current
Emergency Medical Dispatcher
Bergen County Public Safety Operations
03.2024 - 02.2025
Health and Safety Manager
GFS Global
07.2021 - 03.2022
Health and Safety Manager
Disney
04.2021 - 09.2023
Emergency Medical Technician
New York Presbyterian
06.2018 - 12.2022
Emergency Medical Technician Supervisor
Transcare Ambulance Co.
01.2008 - 01.2016
Emergency Medical Dispatcher (EMD) -
Bergen County PSOC
Public Safety Telecommunicator (PST) -
Bergen County PSOC
Basic Life Support (CPR and AED) -
Bergen County Vo-Tech EMS Training Center