Tanisha LeBlanc
Duson,LA
Summary
Dedicated and compassionate professional with over 15 years of experience in customer service, retail operations, financial transactions, and direct client care. Skilled in delivering exceptional customer experiences, managing operational responsibilities, and providing compassionate support to individuals with diverse needs. Demonstrated strengths in communication, conflict resolution, relationship building, and multitasking, with a proven record of maintaining professionalism and exceeding service expectations in both customer-facing and caregiving roles
Overview
22
22
years of professional experience
Work History
Operations Specialist/Cashier
JCPenney
01.2018 - Current
- Oversee daily cash management operations, ensuring accuracy, accountability, and compliance with company policies.
- Reconcile cash drawers, deposits, and financial records with a high degree of precision
- Assist in training and mentoring associates on operational procedures and customer service standards
- Identify and resolve operational discrepancies to improve workflow and efficiency
- Support store leadership in maintaining smooth day-to-day operations and achieving organizational objectives
DSW
Moore Management
05.2023 - 01.2025
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Administered medications according to prescribed schedules, ensuring compliance and safety.
- Facilitated communication between clients and support teams, addressing concerns promptly.
- Implemented behavior management strategies to enhance client engagement and social skills.
- Monitored client progress, documenting changes and reporting to case managers effectively.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Merchandiser
Driveline Retail Services
01.2019 - 08.2022
- Executed merchandising plans to maximize product visibility and sales performance
- Maintained accurate inventory levels and ensured product displays met company standards
- Assisted customers and store personnel with product-related inquiries and merchandising needs
- Conducted store resets and promotional display installations in accordance with client specifications
Merchandiser
Premium Retail Services Inc
03.2021 - 05.2022
- Implemented merchandising initiatives and promotional campaigns to enhance product presentation
- Maintained organized, fully stocked displays and ensured pricing accuracy
- Collaborated with retail management and team members to support sales objectives and store operations
- Assisted with special events, product launches, and inventory management activites
Merchandiser
TNG Merchandising
12.2018 - 02.2020
- Built and maintained visually appealing product displays to increase customer engagement and sales
- Verified inventory accuracy and ensured compliance with merchandising standards
- Monitored product placement and signage maintain a positive shopping experience
Customer Service Associate
JCPenney
12.2004 - 10.2016
- Delivered exceptional customer service by addressing injuries, resolving concerns, and assisting with purchases
- Processed high-volume cash, credit, and debit transactions accurately and efficiently
- Handled billing inquiries and payment-related issues while maintaining customer satisfaction
- Developed strong customer relationships through professionalism, responsiveness, and effective communication
- Consistently contributed to a positive shipping environment and team success
Education
AMA - Nursing
Unitech Training Academy
Lafayette, La10-2006
High School Diploma -
North Vermilion High School
Maurice, La05-2001
Skills
- customer service excellence
- cash handling & financial reconcillation
- retail operations & point-of-sale (POS) systems
- client relations & support
- conflict resolution & problem solving
- team collaboration & staff training
- inventory management & merchandising
- time management & multitasking
- communication & interpersonal skills
- operational efficiency & compliance
- adaptability & professionalism
- caregiving & client advocacy
Timeline
DSW
Moore Management
05.2023 - 01.2025
Merchandiser
Premium Retail Services Inc
03.2021 - 05.2022
Merchandiser
Driveline Retail Services
01.2019 - 08.2022
Merchandiser
TNG Merchandising
12.2018 - 02.2020
Operations Specialist/Cashier
JCPenney
01.2018 - Current
Customer Service Associate
JCPenney
12.2004 - 10.2016
AMA - Nursing
Unitech Training Academy
High School Diploma -
North Vermilion High School