Tanisha Love
Fort Morgan,Co
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Quality Assurance Inspector
Cargill
Fort Morgan, CO
10.2023 - Current
- Communicated with production team members about quality issues.
- Identified where product issues were coming from and rectified issues.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Test chemicals making sure the PH, and PAA are at correct levels.
Customer Service Representative
Conduent
05.2020 - 04.2023
- Answer customer inbound calls regarding existing accounts
- Handling 50+ calls a day, with duties including signing up new customers, retrieving customer data, presenting information, and cancelling services
- Placing orders for customers, cancelling orders as well
- Replacing missing or damaged items from customer orders
- Starting claims for customers through benefit companies
- Providing technical support to customers using system tools
- Providing links for customers leading and helping them with systems
- Helped to increase customer return rates by providing excellent customer service at all times
- Calling customers to get correct delivery directions and correct addresses
- Tracking down packages for customers maintaining proper customer services
- Repacking damaged packages, examining the packages before delivered to customers.
Package Handler/ Quality Assurance
Fedex
Pearl, MS
08.2017 - 07.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Monitored and tracked shipment progress to confirm on-time delivery.
Housekeeping
River oaks Hospital
08.2016 - 06.2017
- As a housekeeper, I was responsible for sterile cleaning the labor and delivery rooms
- Making sure there was no waste that could cause cross-contamination
- Sweeping, mopping, making beds, changing the linen of beds
- My job was to make it easier on the nurse and also give the patients the best experience while getting ready to welcome their babies into this world.
Education
Bachelor's Degree in Science -
Colorado Technical University
Colorado Springs, CODiploma -
Brandon high school
01.2016
Skills
- Product Organization
- Microsoft Dynamics GP
- Active Listening Process
- Transactions
- Strong Analytical and Problem-Solving Skills
- Customer Relationship Management
- Computer Proficiency
- Customer Service Call Volume and Quality Metrics
- English
- Language
- Quality Inspections
- Visual Inspection
Timeline
Quality Assurance Inspector
Cargill
10.2023 - Current
Customer Service Representative
Conduent
05.2020 - 04.2023
Package Handler/ Quality Assurance
Fedex
08.2017 - 07.2020
Housekeeping
River oaks Hospital
08.2016 - 06.2017
Bachelor's Degree in Science -
Colorado Technical University
Diploma -
Brandon high school