Tanisha Martin
Baltimore,MD
Summary
Reliable, resourceful professional with hands-on experience and training in the social work and healthcare fields including human resource processes, customer service, case management, crisis intervention, and community outreach. Problem-solver and exceptional communicator with keen attention to detail. Able to effectively lead or serve as an integral team member. Excellent evaluation skills and ability to locate appropriate services and resources for clients. Proven ability to quickly establish positive relationships with clients of all backgrounds. A work ethic characterized by integrity, accountability, and a commitment to helping others improve their quality of life. Interpersonal skills that encourage productive working relationships with management, co-workers, key decision makers, and a diverse client population.
Overview
19
19
years of professional experience
Work History
Case Manager
Service Coordination, Inc.
07.2020 - Current
- Provide effective Case Management and Human Services to individuals with an intellectual and/or developmental disability.
- Advocate on behalf of individuals, provide resource information, identify and secure ongoing support services, and collaborate with providers for successful transition of individuals in state facilities into the community.
- Collect information and documentation related to DDA services and upon review, recommend eligibility and priority status to DDA.
- Facilitate, develop, and continually update Person Centered Plans (PCPs), documenting needs of individuals eligible for DDA services and evaluating services provided.
- Establish positive working relationships through a solution-based approach with each person served, their team, and other external stakeholders.
- Apply or re-apply for necessary programs or services for individuals with developmental disabilities and communicate with provider to resolve any concerns.
- Adhere to SCI policies and procedures and meet performance utilization benchmark to ensure compliance with SCI standards.
- Met regularly with clients, tracking progress toward achieving goals and fulfilling responsibilities detailed in the Individual Service Plan (ISP) and Participant Agreement
- Connected clients with relevant services in areas of physical and mental health, education and employment, housing, and mainstream benefits.
Case Manager (Internship)
Hannah More Family Shelter
08.2019 - 06.2020
- Provided support to the homeless, addressing housing needs, connecting them with resources, and monitoring progress.
- Documented and maintained accurate, updated case notes concerning client progress and services delivered, entering all data into the Baltimore County HMIS system daily.
- Directly supported clients in accessing all potential housing resources and subsidies by assisting with completion of all applications and documentation, and facilitating appointment scheduling and attendance.
- Participated in weekly case review meetings and review each client’s overall progress toward established goals.
- Coordinated intake assessments to evaluate client eligibility and service requirements.
- Developed individualized service plans for clients, addressing unique needs and goals.
Operational Manager
Compass Group (Crothall Healthcare)
11.2018 - 06.2020
- Managed all daily activities related to the provision of support services including management of 50+ associates, patient transport, and call center operations.
- Maintained positive customer relationships and provided excellent customer service by immediately addressing and resolving customer concerns and inquiries.
- Conducted weekly audits of Transport Associates during transport requests to ensure that they were efficient in performing daily procedures.
- Onboarded and trained associates as well as, new department staff and interns, to include providing ongoing staff coaching and development.
- Ensured all activities performed were compliant with relevant company policies and procedures.
- Provided effective work scheduling by assessing staff levels daily and accurately forecasting staffing needs.
- Held associates accountable for violations or performance issues, and instituted appropriate corrective action.
- Collaborated closely with upper management to continually provide enhanced service levels.
- Served as Lead and Safety Chairperson.
- Implemented process improvements, enhancing operational efficiency and service delivery.
Food and Nutrition Manager
Compass Group (Morrison Healthcare)
12.2015 - 11.2018
- Managed all daily activities related to management of the Food and Nutrition Department as well as 60+ catering associates.
- Onboarded and trained new department staff and interns, ensuring they were prepared to perform all assigned tasks.
- Managed training and development of 60+ associates, ensuring they were prepared to meet goals, proactively resolve problems, and maintain the highest in organization and customer service standards.
- Instituted coaching and corrective action as needed to improve overall associate performance.
- Assessed staffing levels daily and established strategic scheduling of associates to increase operational efficiencies.
- Managed equipment and inventory as well as, engaged vendors to obtain the best, most cost-effective services.
- Maintained positive relationships with customers and investigated any concerns, taking immediate corrective action.
- Remained updated concerning all relevant policies and procedures and ensured all associates followed them.
- Served as Coach and Chair Person for the Safety Committee.
- Received Hospital Spirit Award for safety catch and helping to improve patient satisfaction.
Certified Medication Technician
Woodholme Gardens
06.2007 - 12.2015
- Reviewed charts and records, ensuring compliance with HIPAA laws, and flagging incomplete or inaccurate information.
- Overseeing and authorizing employee requests while guaranteeing the precision of the operational schedules.
- Administered medication to 30+ patients in accordance with physician’s orders, documenting in patient records.
- Documented and maintained accurate logs of all medical information and records requests.
- Implemented organization policies and procedures as well as, federal and state guidelines in providing CMT services.
- Trained new associates, confirming they were prepared to act independently and proactively in performing daily tasks.
- Streamlined communication with staff, patients, and insurance companies, verifying transmission of timely information.
- Monitored patient responses to medications, reporting any adverse reactions to nursing staff.
Education
Bachelor of Science - Social Work
Coppin State University
Associate of Arts - Allied Human Services
Baltimore City Community College
BaltimoreSkills
- Integrity
- Case Management and Planning
- Support Services and Outreach
- Needs Assessment and Monitoring
- Healthcare Administrative Operations
- Report and Database Management
- Customer Service and Support
- Customer Relationship Management
- Vendor and Employee Management
- Organizational Awareness
- Scheduling & Resource Coordination
- Administrative Processes
- Stakeholder Communication
- Conflict Management
- Planning and Evaluating
Awards and Organizations
Member, Social Work Association, Coppin State University, Member, Health Board Advisory, Coppin State University, Academic Achievement Award, Coppin State University
Training
- CPR/First Aid
- Naloxone Certified
- Mandated Reporter Certificate
Languages
English
Full Professional
Timeline
Case Manager
Service Coordination, Inc.
07.2020 - Current
Case Manager (Internship)
Hannah More Family Shelter
08.2019 - 06.2020
Operational Manager
Compass Group (Crothall Healthcare)
11.2018 - 06.2020
Food and Nutrition Manager
Compass Group (Morrison Healthcare)
12.2015 - 11.2018
Certified Medication Technician
Woodholme Gardens
06.2007 - 12.2015
Associate of Arts - Allied Human Services
Baltimore City Community College
Bachelor of Science - Social Work
Coppin State University