Mary Elizabeth Engel
Ashburn,Virginia
Summary
Knowledgeable Case Manager experienced in high-pressure environments, and adept at handling high caseloads. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Experienced with the courts, attorneys, probation officers, and more.
Overview
3
3
years of professional experience
Work History
Case Manager
Virginia Alcohol Safety Action Program
06.2023 - Current
- Managed 100s of cases that are court-ordered, or DMV-referred to complete VASAP.
- Interacted with and worked with courts, attorneys, probation officers, and more.
- Engaged with and helped clients, providing excellent customer service.
- Wrote and reviewed reports, letters, documents, and more.
- Communicated with clinicians, counselors, and other case managers to review and evaluate treatment plans and implemented education.
- Documented client interactions and interventions in electronic case management systems and organized paperwork in physical files.
Front Desk Administrator
Cubic
07.2022 - 08.2022
- Greeted workers and visitors upon arrival, signed visitors in, and gave visitors security passes.
- Refilled food and beverage in common areas for all employees.
Sales Associate
HomeGoods
11.2020 - 06.2021
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Crystal Aquatics
05.2018 - 09.2018
- Delegated daily tasks to team members to optimize group productivity.
- Performed tasks to make certain that everything ran smoothly on day-to-day basis and executed exceptional customer service.
Hostess
Clyde's Willow Creek Farm
12.2017 - 05.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating, and conversing with guests to ensure positive dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone and answered customers' questions
Education
Bachelor of Arts - Justice Studies
James Madison University
Harrisonburg, VA05.2023
Skills
- Problem-Solving Skills
- Communication Skills
- Computer Skills
- Analytical Skills
- Adaptability
- Teamwork
- Integrity
- Critical Thinking Skills
- Email and Telephone Etiquette
Timeline
Case Manager
Virginia Alcohol Safety Action Program
06.2023 - Current
Front Desk Administrator
Cubic
07.2022 - 08.2022
Sales Associate
HomeGoods
11.2020 - 06.2021
Assistant Manager
Crystal Aquatics
05.2018 - 09.2018
Hostess
Clyde's Willow Creek Farm
12.2017 - 05.2018
Bachelor of Arts - Justice Studies
James Madison University
Similar Profiles
MENAKA GIRIMENAKA GIRI
Lead Sales Associate at Virginia Alcohol Beverage ControlLead Sales Associate at Virginia Alcohol Beverage Control
Michele OlivierMichele Olivier
Paralegal at NORTH CAROLINA DEPARTMENT OF PUBLIC SAFETY- ALCOHOL BEVERAGE CONTROL COMMISSIONParalegal at NORTH CAROLINA DEPARTMENT OF PUBLIC SAFETY- ALCOHOL BEVERAGE CONTROL COMMISSION
Jimmy O Owens SRJimmy O Owens SR
Full Time Tech Positon at Umon Hon Alcohol ProgramFull Time Tech Positon at Umon Hon Alcohol Program