Mary Elizabeth Engel
Ashburn,Virginia
Summary
Knowledgeable Case Manager experienced in high-pressure environments, and adept at handling high caseloads. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Experienced with the courts, attorneys, probation officers, and more.
Overview
3
3
years of professional experience
Work History
Case Manager
Virginia Alcohol Safety Action Program
Leesburg, VA
06.2023 - Current
- Managed 100s of cases that are court-ordered, or DMV-referred to complete VASAP.
- Interacted with and worked with courts, attorneys, probation officers, and more.
- Engaged with and helped clients, providing excellent customer service.
- Wrote and reviewed reports, letters, documents, and more.
- Communicated with clinicians, counselors, and other case managers to review and evaluate treatment plans and implemented education.
- Documented client interactions and interventions in electronic case management systems and organized paperwork in physical files.
Front Desk Administrator
Cubic
Ashburn, Virginia
07.2022 - 08.2022
- Greeted workers and visitors upon arrival, signed visitors in, and gave visitors security passes.
- Refilled food and beverage in common areas for all employees.
Sales Associate
HomeGoods
Ashburn, VA
11.2020 - 06.2021
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Crystal Aquatics
Ashburn, VA
05.2018 - 09.2018
- Delegated daily tasks to team members to optimize group productivity.
- Performed tasks to make certain that everything ran smoothly on day-to-day basis and executed exceptional customer service.
Hostess
Clyde's Willow Creek Farm
Ashburn, VA
12.2017 - 05.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating, and conversing with guests to ensure positive dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone and answered customers' questions
Education
Bachelor of Arts - Justice Studies
James Madison University
Harrisonburg, VA05.2023
Skills
- Problem-Solving Skills
- Communication Skills
- Computer Skills
- Analytical Skills
- Adaptability
- Teamwork
- Integrity
- Critical Thinking Skills
- Email and Telephone Etiquette
Timeline
Case Manager
Virginia Alcohol Safety Action Program
06.2023 - Current
Front Desk Administrator
Cubic
07.2022 - 08.2022
Sales Associate
HomeGoods
11.2020 - 06.2021
Assistant Manager
Crystal Aquatics
05.2018 - 09.2018
Hostess
Clyde's Willow Creek Farm
12.2017 - 05.2018
Bachelor of Arts - Justice Studies
James Madison University