Tanisha Byrd-Mason
McDonough,GA
Summary
Highly effective at maintaining strong and productive employee relations. Skilled in training, consensus-building and conflict management in all areas of human resources.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Human Resources Generalist
TBI Airport Management. Atlanta International Airport
05.2022 - Current
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
- Created recruitment strategies to find best candidates for each opening.
- Developed and monitored employee recognition programs.
- Managed benefits administration, ensuring compliance with federal regulations while optimizing employee satisfaction through competitive offerings.
Senior HR Coordinator
TBI Airport Management
08.2021 - 05.2022
- Reduced time-to-hire by optimizing the recruitment process, utilizing applicant tracking systems and social media networking tools.
- Developed comprehensive policies and procedures, ensuring legal compliance and minimizing potential liabilities.
- Coordinated open enrollment periods for employee benefits, providing education on options available to make informed decisions about coverage selections.
- Enhanced employee retention by implementing effective onboarding processes and regular performance evaluations.
Marketing Director
World Financial Group
01.2021 - 08.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate product requirements and recommend best-fit company offerings.
- Increased sales by 10% over 5 months by offering consultation on products and services and applying customer service and upselling techniques.
Administrative Assistant
Y.O.L.O. Enterprises Inc.
04.2018 - 11.2020
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Executed record filing system to improve document organization by and management by 10%.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Benefit Consultant Administrator
Colonial Life Insurance Company
07.2014 - 01.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Increased client satisfaction and repeat business by 20% through relentless pursuit of resolutions to problems arising from application to claims, protecting company reputation and loyal client base.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Senior Benefit Analyst
American Family Life Assurance Company
04.2010 - 04.2016
- Monitored and reviewed daily business correspondence to enhance customer satisfaction ratings and resolves issues timely and efficiently.
- Analyzed claimant policies and performed various contract functions.
- Investigated team application issues, identified their causes and initiated troubleshooting methods for immediate resolution.
- Implemented dramatic improvement to reporting processes, reducing errors by 10%.
Education
Master of Science - Human Resource Management
Troy State University
Fort Benning, GABachelor of Science - Health Science
Columbus State University
Columbus, GASkills
- Human Resources
- Talent management
- Benefits administration
- Human resources records
- Open enrollment coordination
- File and records management
- Recruitment
Certification
- Licensed Insurance Agent
- Notary
- PHR - Professional in Human Resources
Timeline
Senior Human Resources Generalist
TBI Airport Management. Atlanta International Airport
05.2022 - Current
Senior HR Coordinator
TBI Airport Management
08.2021 - 05.2022
Marketing Director
World Financial Group
01.2021 - 08.2021
Administrative Assistant
Y.O.L.O. Enterprises Inc.
04.2018 - 11.2020
Benefit Consultant Administrator
Colonial Life Insurance Company
07.2014 - 01.2020
Senior Benefit Analyst
American Family Life Assurance Company
04.2010 - 04.2016
Master of Science - Human Resource Management
Troy State University
Bachelor of Science - Health Science
Columbus State University
- Licensed Insurance Agent
- Notary
- PHR - Professional in Human Resources
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