Tanisha Mattis
Coral Springs
Summary
Enthusiastic medical professional committed to enhancing patient experiences between both front and back-office operations. Skilled in administrative tasks including, patient scheduling and insurance verification, and clinical support such as vital signs, patient prep and documentation. Dedicated to ensuring smooth operations within fast-paced healthcare environments.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Hillsboro Urgent Care
Deerfield Beach
01.2024 - Current
- Greeting patients warmly and assisting with check-in procedures
- Scheduling appointments and managing the calendar for the healthcare providers
- Processing patient information accurately including patient insurance and medical history
- Administered basic medical tests and recorded vital signs promptly.
- Conducted EKG tests to accurately monitor and record patients' heart activity and rhythms.
- Collected blood samples following strict safety protocols and procedures.
- Collected specimens for drug screens, HCG tests and alcohol tests.
- Developed referral and authorization processes to streamline patient access to necessary services.
- Assisting with billing tasks; ensuring coding is correct for services rendered
- Oversaw inventory of medical supplies to ensure adequate stock levels. of medical supplies and placed orders for replenishment when necessary.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Patient Care Coordinator/ Customer Service Rep.
GMS Connect
Fort Lauderdale
10.2023 - 12.2023
- Provided personalized customer service to members, ensuring their needs were met and satisfaction was achieved.
- Handled inbound/outbound calls from members, insurance companies, and PCP offices to address inquiries and resolve issues.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulatory standards.
- Collaborated with healthcare teams to streamline patient care processes and protocols.
- Providing test results to the members or current PCP on file for member
- Built a strong professional network by fostering relationships with physicians and colleagues. by building professional relationships with physicians and fellow employees.
Part-Time Sales Lead: Manager position
Champs Sports
Jacksonville
08.2021 - 04.2023
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Managed inventory levels and organized stockroom for efficiency.
- Handled cash register transactions accurately, delivering exceptional customer service.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Adapted to work within a team to assess customers and ensure satisfaction
- Learned and utilized strong communication methods. great communication skills
- Developed organizational skills through effective task management. and completing tasks in a timely manner
Retail Sales Associate
Kids Footlocker
Sunrise
06.2019 - 08.2020
- Assisted customers in selecting appropriate footwear and accessories.
- Maintained organized product displays to enhance shopping experience.
- Provided product knowledge and recommendations to customers.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure store cleanliness and organization.
- Trained new associates on sales techniques and store policies.
- Managed inventory by restocking shelves and tracking product levels.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL06-2019
Some College (No Degree) - Biochemistry
Jacksonville University
Jacksonville, FLSkills
- Proficient with EMR systems (Practice Fusion/ECW)
- Medical terminology
- Vital sign collection
- Patient scheduling
- Insurance verification
- Billing and coding
- Medical charting
- Records maintenance
- Record processing
- Referral processing
- Payment collection
- Data entry accuracy
- Microsoft Office proficiency
- Fast-paced adaptability
- Administrative support
- Time management
- Problem-solving skills
- Effective communication
- Telephone etiquette
- Problem-solving abilities
- Billing and coding
Timeline
Medical Assistant/Receptionist
Hillsboro Urgent Care
01.2024 - Current
Patient Care Coordinator/ Customer Service Rep.
GMS Connect
10.2023 - 12.2023
Part-Time Sales Lead: Manager position
Champs Sports
08.2021 - 04.2023
Retail Sales Associate
Kids Footlocker
06.2019 - 08.2020
High School Diploma -
JP Taravella High School
Some College (No Degree) - Biochemistry
Jacksonville University