Veronica Navarro

• Processed incoming arrestees through medical and psychiatric intake procedures
• Registered patients for nursing and medical assessments within correctional healthcare settings
• Directed and escorted patients through intake areas to appropriate nursing and psychiatric staff
• Assisted with traffic control and workflow coordination during high-volume intake operations
• Maintained and updated unit tracking boards to support patient flow and provider communication
• Managed patient color-coordination processes within the Acute Psychiatric Unit (APU) to support provider workflow and patient prioritization
• Documented and communicated patient safety precautions including 15-minute safety checks, Ferguson gown status, suicide watch precautions, and behavioral health concerns
• Assigned patients to appropriate providers based on nightly workflow organization and color coordination systems
• Contacted crisis intervention teams during psychiatric intake evaluations when necessary
• Coordinated EMS transportation for patients released on 5150 psychiatric holds to Emergency Psychiatric Services (EPS) off-site facilities
• Completed chart corrections and submitted requests for medical chart merging to maintain accurate patient records
• Utilized Epic HealthLink, CJIC,JMS, and related healthcare systems for patient documentation and tracking
• Coordinated patient release communication between Custody Health Services, control center staff, unit officers, and release officers
• Relayed discharge status updates and estimated transport/release times (ETA) to custody personnel
• Prepared and distributed discharge paperwork, medication information, future appointments, and continuity-of-care documents upon patient release
• Coordinated referrals to sobering centers, behavioral health services, shelters, and community follow-up resources when appropriate
• Assisted patients with transportation resources and release-related support services
• Maintained discharge tracking logs, spreadsheets, scanning, filing, and electronic medical documentation
• Collaborated daily with nurses, psychiatric staff, providers, deputies, crisis teams, EMS personnel, and healthcare staff in fast-paced correctional healthcare environments
• Maintained confidentiality and professionalism while handling sensitive medical and psychiatric information

• Reviewed and corrected claim errors specifically for Pain management and Orthopedics Specialists to facilitate smooth processing.
• Generated monthly statements , audit , and adjust to check outstanding balances.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day and added to Daily trackers .
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting to show productivity .
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Communicate with patients regarding balances and collected missing information as needed.

• Educated patients about surgeries and provided treatment plan documentation.
• Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
• Verified insurance coverage and obtained pre-authorizations.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Coordinated front office duties, including customer service, patient scheduling and billing.
• Collaborated with assistants and 6 doctors to prepare and set up rooms with adequate supplies and equipment.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.