Anna Gillaspy
Rochester,NY
Summary
Highly motivated professional with a strong foundation in communication, relationship building, and problem solving. Eager to transition into medical sales, leveraging my passion for healthcare and commitment to providing innovative solutions that enhance patient care. Dedicated to learning industry knowledge, fostering long-term partnerships with healthcare providers, and driving sales growth in a dynamic, fast-paced environment.
Overview
5
5
years of professional experience
Work History
Medical Unit Clerk
Waterview Nursing And Rehabilitation Center
09.2024 - Current
- Collecting and scanning in documents.
- Updating room changes.
- Updating resident discharge information.
- Assisting DON with projects as needed.
- Scheduling and rescheduling appointments.
- Answering incoming phone calls.
- Faxing documents.
- Processed medical insurance claims and payments.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
07.2023 - 07.2024
- Collecting and scanning documents.
- Collecting and verifying insurances.
- Coordinated transportation arrangements for patients when necessary.
- Promoted a welcoming atmosphere for all patients, addressing concerns or questions with empathy and understanding.
- Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Cashier
Bob Johnson Auto Group
08.2022 - 04.2023
- Stocking.
- Light filing.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Hostess, To-Go
Texas Roadhouse
01.2020 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Science - Business Administration
SUNY College At Brockport
Brockport, NY05.2026
Associate of Science - Business Administration
Monroe Community College
Rochester, NY05.2023
Skills
Customer Service
Phone Etiquette
Greeting guests
Payment Processing
Safe Food Handling
Medical Reception
Patient check-in
Scheduling appointments
Medical Terminology
Appointment Scheduling
EMR
Insurance Verification
Timeline
Medical Unit Clerk
Waterview Nursing And Rehabilitation Center
09.2024 - Current
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
07.2023 - 07.2024
Cashier
Bob Johnson Auto Group
08.2022 - 04.2023
Hostess, To-Go
Texas Roadhouse
01.2020 - 08.2022
Bachelor of Science - Business Administration
SUNY College At Brockport
Associate of Science - Business Administration
Monroe Community College
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