Jahmari Goulbourne
Queens,NY
Summary
Efficient Medical Unit Clerk known for high productivity and the ability to complete tasks swiftly. Possess specialized skills in medical terminology, patient record management, and appointment scheduling. Excel at communication, organization, and multitasking, ensuring smooth operation within medical units. Skilled in team leadership and talent acquisition, fostering high-performance environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Unit Clerk
Mount sinai south nassau
Oceanside, NY
07.2023 - 03.2025
- Efficiently managed patient records using electronic health record systems, enhancing accessibility and accuracy.
- Efficiently managed incoming calls daily, transferring inquiries to relevant departments and nurses.
- Assisted patients daily in scheduling post-discharge appointments with outside doctors, improving discharge efficiency and safety.
- Responsible for ordering unit supplies and assisting in enhancing accessibility to help nurses and patient care technicians.
- Maintaining snd organizing patient physical and electronic files enhancing retrieval speed.
- Assisted patient and family members by addressing questions or concerns, while notifying nursing staff and patient care technicians as necessary.
- Systematically refreshed units board to monitor admissions, discharges, and census
- Responded to patient call bells ensuring prompt assistance and boosting patient satisfaction.
Account Manager, Marketing
Synergy Manhattan
New York, NY
10.2022 - 04.2023
- Executed door-to-door sales by canvassing territory and engaging prospects on product or service benefits
- Facilitated teaching, training, and development of entry-level representatives to enhance sales skills
- Facilitate interviews and demonstrate daily responsibilities of door-to-door sales representatives
- Established team and tracked performance metrics including production, paychecks, cancellation, and turnover rates.
- Master fundamental psychology concepts to comprehend customer thought processes
Team Member
Target
New York, NY
04.2019 - 02.2022
- Fostered positive customer relationships by delivering friendly greetings and outstanding service.
- Focused efforts on mastering required tasks swiftly to enhance performance.
- Built and maintained working relationships with peers and upper management.
- Initiated inventory control measures to sustain stock levels.
- Trained newly hired team members on company procedures and safety protocols.
- Trained new team members using approved training materials and information.
Education
Some College (No Degree) - Criminal Justice
Queensborough Community College
Queens, NYSkills
- Efficient in navigating EMR
- Answering and transferring phone calls
- Scheduling appointments
- Problem-solving
- Employee Mentoring
- Data entry
- Efficient in communication
- Time management
- Reliable
- Customer Service
- Goes the extra mile
- Acquisition and retention strategies
- Mangement deveolpment
- Account Management
- Opportunities identification
- Marketing strategies
- Team collaboration developing presentations and reports
- Database skills
- Data collection and analysis
- Sales techniques
- Goal setting customer training teamwork and collaboration
- Strong lead development skills
Certification
- CNA CERTIFICATE
- School- New York Medical Career Training Center (711 Stewart Ave Suite #203, Garden City, NY 11530)
- Internship- The Pavilion at Queens for Rehabilitation & Nursing (36-17 Parsons Blvd, Flushing NY 11354)
Timeline
Medical Unit Clerk
Mount sinai south nassau
07.2023 - 03.2025
Account Manager, Marketing
Synergy Manhattan
10.2022 - 04.2023
Team Member
Target
04.2019 - 02.2022
Some College (No Degree) - Criminal Justice
Queensborough Community College
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