Amanda Brown
Dunbar,WV
Summary
Dedicated healthcare professional with over 10 years of experience in medical settings. Expertise in managing patient records, facilitating communication among healthcare team members, and ensuring compliance with HIPAA regulations. Committed to delivering exceptional customer service and supporting patient care needs.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Medical Unit Clerk
Valley Center Genesis Healthcare
South Charleston, West Virginia
05.2015 - Current
- Managed patient records and ensured accuracy of information.
- Coordinated appointments and managed daily calendars for medical professionals, improving scheduling efficiency and patient access to care.
- Prepared and organized documents for patient admissions and discharges to ensure smooth transitions and compliance with protocols.
- Ensured front desk area was clean and organized to facilitate efficient operations.
- Processed incoming calls and directed inquiries to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Scheduled appointments, answered phones, and performed other administrative duties.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Entered patient information into the electronic health record system accurately.
- Performed receptionist duties such as filing paperwork, typing correspondence and entering data into the computer system.
- Compiled and analyzed statistical reports on patient visits and unit activities to inform operational improvements and resource allocation.
- Coordinated referrals between primary care providers and specialists.
- Assisted medical staff with patient care, including taking vital signs, preparing patients for examinations and providing support during procedures.
- Provided exceptional customer service by greeting visitors, addressing inquiries, and directing them to appropriate departments, enhancing overall patient experience.
- Assisted nurses with tasks such as dressing changes or wound care.
- Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Supported nursing and medical staff with clerical duties to enhance patient care efficiency.
- Prepared charts for outpatient and inpatient services.
CNA
Valley Center Genesis Healthcare
South Charleston, West Virginia
05.2009 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Facilitated patient ambulation and transfers using proper body mechanics to enhance safety and comfort.
- Assisted nursing staff with patient care tasks in a collaborative environment. in medical procedures and monitored patients' conditions to enhance care quality.
- Monitored patients for physical or emotional changes and promptly reported findings to medical staff to support timely interventions.
- Communicated critical changes in patient conditions to registered nurse or physician for timely interventions.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored food intake and output according to nursing staff guidelines.
- Documented patient care information accurately in electronic health records.
- Ensured cleanliness and organization of resident living spaces to promote a safe and comfortable environment.
- Collaborated with team members to ensure quality resident care delivery.
- Conducted training sessions for new staff on caregiving techniques and facility protocols.
- Communicated effectively with residents and families regarding care needs.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Offered emotional support to family members, helping them navigate challenging situations.
- Provided compassionate care to residents in daily living activities.
Dietary Aide
Valley Center Genesis Healthcare
South Charleston, West Virginia
04.2008 - Current
- Prepared and served meals according to dietary guidelines and resident preferences.
- Delivered meals to residents promptly, ensuring adherence to food safety standards and maintaining meal quality.
- Served food and snacks according to planned menu and patients' diet orders.
- Collaborated with nursing staff to assess and fulfill residents' dietary needs and restrictions, enhancing personalized care.
- Communicated with residents to personalize their dining experience and improve overall satisfaction.
- Maintained cleanliness and sanitation of kitchen and dining areas, contributing to a safe environment for food preparation and service.
- Arranged food trays for meal delivery to residents. and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
RN, Trauma
CAMC General Hospital
Charleston, West Virginia
03.2023 - 03.2024
- Assisted in emergency situations by implementing critical care protocols.
- Administered medications and monitored patient responses to treatments.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Educated patients and families on health conditions and treatment options, enhancing their understanding and engagement in care.
- Advocated for patients' needs and preferences, ensuring personalized care and increasing patient satisfaction.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with healthcare professionals to develop and implement individualized treatment plans, optimizing outcomes for diverse patient populations.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Documented patient information accurately in electronic health record systems.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Provided patient care in various clinical settings across multiple departments.
Health Unit Coordinator
CAMC General Hospital
Charleston, West Virginia
10.2018 - 02.2023
- Managed patient admissions and discharges efficiently in a fast-paced healthcare environment.
- Coordinated communication between medical staff and patients to enhance clarity and understanding.
- Assisted nursing staff with administrative duties to streamline workflow and improve service delivery.
- Coordinated resources during emergencies to maintain calm communication and support effective response.
- Monitored inventory levels of medical supplies, ensuring timely replenishment.
- Facilitated training sessions for new health unit coordinators, ensuring familiarity with hospital procedures and policies.
Education
Associate of Applied Science - Nursing
WVJC
Charleston, WV03-2023
High School Diploma -
South Charleston High School
South Charleston, WV05-2001
NRCMA - Medical Assisting
Ben Franklin Career And Technical Center
Dunbar, WV04-2001
Skills
- Medical terminology
- HIPAA compliance
- Healthcare coordination
- Vitals documentation
- Documenting vital signs
- Scheduling tests and procedures
- Basic mathematics
- Strong organization
- Effective communication
- Customer service
- Problem-solving aptitude
- Prioritizing tasks
- Critical thinking
- Heartsaver CPR AED
Certification
WVSSAC High School Cheer Coach since 2017
Affiliations
Volunteered as Cheer Coordinator and Coach for Dunbar Midget League 6 years.
References
References available upon request.
Timeline
RN, Trauma
CAMC General Hospital
03.2023 - 03.2024
Health Unit Coordinator
CAMC General Hospital
10.2018 - 02.2023
Medical Unit Clerk
Valley Center Genesis Healthcare
05.2015 - Current
CNA
Valley Center Genesis Healthcare
05.2009 - Current
Dietary Aide
Valley Center Genesis Healthcare
04.2008 - Current
Associate of Applied Science - Nursing
WVJC
High School Diploma -
South Charleston High School
NRCMA - Medical Assisting
Ben Franklin Career And Technical Center