Tanisha McCray
Carnegie,United States
Overview
11
11
years of professional experience
Work History
Ramp Lead
Jetstream Ground Services
Pittsburgh, PA
10.2014 - Current
- Boosted team confidence by providing a positive work environment and providing clear communication.
- Enhanced ramp safety by consistently enforcing proper procedures and safety guidelines.
- Marshaled aircraft into and out of parking positions.
- Connected ground power unit and air hoses to aircraft.
- Provided hands on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Reduced employee turnover by providing a positive work environment and providing ongoing support for team members.
- Coordinated with airline representatives to ensure timely flight departures and arrivals.
- Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
- Developed strong relationships with airline clients, leading to increased business opportunities and revenue growth for the company.
- Established an effective communication system between different teams on the ramp, improving coordination efforts and response time during critical situations.
- Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
- Collaborated with other departments to resolve operational issues, ensuring optimal performance across all areas of responsibility.
- Safely operated various types of equipment such as belt loaders, push-back tractors, and tugs.
- Tracked flight schedules to promote on time landings and avoid loading delays.
- Coordinated with our ramp agents/bagroom personnel to verify baggage was placed on correct outgoing flights.
- Reported equipment malfunctions to supervisorGSE for immediate repair attention to avoid creating flight departure delays.
- Maintained clean, orderly work environment free of hazards such as F.OD.
Trainer
Jetstream Ground Services
Pittsburgh, PA
05.2024 - 11.2024
- Provided one on one training to help individuals reach their full potential within the operation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during exterior searches, promptly reporting any observed damage or any potential hazards.
- Participated in ongoing training sessions to stay updated on company regulations, best practices, and new techniques in ramp services.
- Communicated closely with ground crew, flight crew, and tow person with headset/radio to maintain loading and unloading safety and efficiency.
- Facilitated learning through classroom instruction, on the job training and virtual training for numerous employees.
Education
Charters Valley High School
Bridgeville, PA06.2010
Timeline
Trainer
Jetstream Ground Services
05.2024 - 11.2024
Ramp Lead
Jetstream Ground Services
10.2014 - Current
Charters Valley High School