Tanisha Moore
Lake Elsinore,United States
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience.
Overview
12
12
years of professional experience
Work History
Learning and Development Trainer
UC Riverside
03.2023 - Current
- Training and mentoring over 1,000 new personnel hired to fulfill various roles.
- Coordinating workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitoring day-to-day activities of University students and employees, noting areas needing improvement, and implementing plans for rectification.
- Analyzing University training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 30% increase in compliance.
- Developed lesson plans, instructional materials and written practice tests. Conducted courses on Biased Behaviors and Leadership and Development training courses.
- Advising executives on best practices for employee growth and productivity goals, consistently helping companies achieve increase in productivity.
Training Consultant
Do 4 Self
01.2020 - 03.2023
- Mentored new hires, resulting in stronger staff development and increased productivity by 10%.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Assessed student needs to develop effective training plans.
- Eliminated process gaps by implementing new methods of standardized training.
- Recorded and edited videos for use in later courses or by remote learners.
Loss Mitigation Trainer
Sun West Mortgage
06.2017 - 01.2020
- Trained new hires on latest information related to mortgage products and services being offered.
- Explained importance of credit, income, compliance, title documents and appraisals during underwriting process.
- Explained legal aspects of loan to training classes, as well as payment terms and clauses.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision, improving compliance scores by 20%.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Corporate Trainer
Toyota And Lexus Financial
03.2011 - 07.2017
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions on use of Nice equipment.
- Created training programs and instructional materials to further educate Collectors.
- Authored, updated and implemented training procedures.
- Developed and responded to incoming and outgoing correspondence.
- Selected curriculum and developed lesson plans to educate employees on specific Debt Practices and Bankruptcy topics.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Created procedures, policies and customer service manuals, bolstering customer service and compliance scores by 50%.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ03.2024
Corporate Trainer Certificate - Corporate Training
Management And Strategy Institute
Downingtown, PA02.2023
Bachelor of Science - Business Communications
University of Phoenix
Tempe, AZ09.2022
Skills
- MS Office
- Excellent Communication
- Written Communication
- Attention to Detail
- Emotional Intelligence
- Learning and Development
- Online Training
- Employee Performance Reviews
- Video Conferencing
- Develop Training Programs
- Adult Learning Theories
- Voiceover Recordings
- Powerpoint
- Teams
Timeline
Learning and Development Trainer
UC Riverside
03.2023 - Current
Training Consultant
Do 4 Self
01.2020 - 03.2023
Loss Mitigation Trainer
Sun West Mortgage
06.2017 - 01.2020
Corporate Trainer
Toyota And Lexus Financial
03.2011 - 07.2017
Master of Science - Psychology
University of Phoenix
Corporate Trainer Certificate - Corporate Training
Management And Strategy Institute
Bachelor of Science - Business Communications
University of Phoenix
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