Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
12
12
years of professional experience
Work History
Operation Supervisor
Kroger Fulfillment
01.2022 - Current
Contribute net profit return to company through reduction of quality-related losses on inbound shipments, as well as current inventory of produce, meat, poultry and seafood. Demonstrate company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Provide assurance that all incoming products conform to written and approved quality specifications
Perform inspections on inbound product following company guidelines and written specifications
Reject product that is out of temperature or dating guidelines; communicate that information to immediate supervisor, Merchandising and Procurement staff
Be actively involved in banana ripening process and insure bananas are shipping to stores at proper stage and temperature
Warehouse Supervisor
NFI Logistics
03.2020 - 01.2022
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Identified and corrected performance and personnel issues to reduce impact to business
operations.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached and mentored staff members through constructive feedback to develop long-term
career goals.
Created training manual for employees to use as reference guide.
Treated associates with fairness and respect, providing recognition of accomplishments.
Team Leader
Geodis
05.2018 - 08.2020
Promoted to leadership position in recognition of strong work ethic and provided exceptional
customer service.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Mentored newly hired employees on machine operations and implemented training on safety
procedures to prevent injuries.
Counted inventory, resolved discrepancies and completed paperwork to keep system
accurate and current.
Organized and prioritized incoming work orders and optimized team workflows and resources
to handle dynamic demands.
Kept work flowing smoothly in and out of department by working closely with shipping,
warehouse and other personnel to coordinate movements.
Picker Packer
Rsdc Of Michigan,
12.2017 - 10.2018
Picked products from designated locations using various tools and transferred to appropriate
areas for further processing.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Marked and labeled containers with accurate shipping information to prevent delays.
Limited damage to products and orders by using care when choosing items.
Team Member
JCIM
02.2013 - 12.2017
Maintained excellent levels of workplace cleanliness around equipment to enhance safety
and productivity.
Worked hard to learn required tasks quickly to maximize performance.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Upheld high standards of productivity and quality in operations.
Contributed to team safety and productivity by removing safety hazards and keeping areas
neat and well-stocked.
Education
Some Collage No Degree
Lansing Community College
Lansing, MI
High School Diploma -
Lansing Everett
06.2003
Skills
Check Brix, pressure levels and pulp temperatures on inbound produce
File claims on out-of-spec product that stays in distribution center (DC) and follow company guidelines and procedures for filing and recording claims; communicate claims to Merchandising, Procurement and vendors
Temperature and dating compliance monitoring
Be actively involved in banana ripening process and insure bananas are shipping to stores at proper stage and temperature
Provide assurance that all incoming products conform to written and approved quality specifications
Perform inspections on inbound product following company guidelines and written specifications