Tanisha Richey
Hollis
Summary
Experienced Access Service Representative with a strong background in ER, Cardiology, Admitting, and Ambulatory Surgery, as well as Financial Clearance. Skilled in quickly learning new systems and working efficiently in fast-paced, changing environments. Proven ability to handle high call volumes, obtain accurate patient demographics, verify insurance and benefits, secure authorizations for urgent inpatient admissions, and provide clear estimates of patient financial responsibility, while maintaining flexibility, teamwork, and excellent patient service.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Access Service Representative Financial Clearance
Northwell Health
New Hyde Park
09.2025 - Current
- Performs the duties of Access Service Representatives.
- Admits patients to hospital and provides information regarding hospital regulations and policies (i.e. Patient Bill of Rights, Health Care Proxy etc.)
- Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System.
- Communicates hospital’s collection policy and collects deductibles and co-pay obligations.
5.Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration forms, patient addressograph plates etc. Forwards required items to nursing unit/clinic. - Maintains manual bed board and reconciles daily census to nursing units. Notifies nursing unit of patients arrival and arranges to have patient escorted to their room.
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients.
- Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital. Reevaluates sliding scale assignment annually.
9.Reconciles charge documents with patient logs and enters charges into the Patient Registration System. - Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed.
- Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies. Informs manager of all activities, needs and problems.
Access Service Representative
Northwell LIJ Medical Center
New Hyde Park
02.2014 - 09.2025
- Conducts interviews to obtain demographics, insurance information.
- Communicate with all patients, while maintaining a professional, calming demeanor.
- Admit patients into the facility and provide information regarding hospital regulations and policies.
- Maintain manual bed board and reconcile daily census to nursing units.
- Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance eligibility, financial responsibility, and prior account balances, prepare patient's charts, and registration forms.
- Educated patients on required forms and secured 100% of appropriate signatures on medical, legal and financial forms.
- Safeguard patients confidentiality by consistently ensuring the security of sensitive personal and financial data, in compliance with HIPAA guidelines.
- Exit Screening review and correct patient demographic and insurance information upholding data integrity.
- Contact insurance carriers to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.).
- Communicate hospital's collection policy and collects deductibles and copay obligations.
- Reconciles charge documents with patient logs and enters charges into the Patient Registration System.
- Cultivated strong relationships while mentoring new staff and supporting existing team members through challenges.
Office Manager/Medical Assistant/Biller
Dr Tsoutsouras
Flushing
01.2011 - 05.2014
- Greeted and directed all visitors in a pleasant and friendly manner in keeping with good customer service practices.
- Acquired necessary records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations.
- Maintained a neat and organized front area, ordering supplies 3-4 times per year to keep office and waiting room well-stocked.
- Pulled and organized 50+ daily charts while ensuring 100% insurance verification and eligibility compliance.
- Answered multi-line phone system, screened and relayed accurate messages to the appropriate person.
- Scheduled over 100 appointments monthly and processed co-pays.
- Managed the billing process for a medical practice, reducing outstanding accounts receivable.
- Received payments from patients for services rendered, and prepared bank deposits 3 times per week.
- Successfully managed insurance verification and processed over 200 third party ICD-9 claims monthly.
- Identified and followed through on 100% of prior authorizations, referrals, and medication refills.
Education
Certificate - Medical Assisting
New York School for Medical and Dental Assistants
Skills
- Customer service
- Communication skills
- Time management
- Critical Thinking
- Payroll Reporting
- Inventory Purchasing
- Prior Authorization
- Collecting Payments
- Patient registration
- Insurance verification
- Financial assessments
- Billing processes
- EHR management
- Critical thinking
- Data entry accuracy
- Technology utilization
Timeline
Access Service Representative Financial Clearance
Northwell Health
09.2025 - Current
Access Service Representative
Northwell LIJ Medical Center
02.2014 - 09.2025
Office Manager/Medical Assistant/Biller
Dr Tsoutsouras
01.2011 - 05.2014
Certificate - Medical Assisting
New York School for Medical and Dental Assistants