Tanisha Robinson
Columbia,SC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Master Examiner Instructor
South Carolina Department Of Motor Vehicles
Blythewood, SC
09.2021 - Current
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Reviewed class and student records to look for areas in need of improvement and implement plans of action.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Increased student participation by facilitating interesting and relevant events.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Tested students on materials presented in classes to assess grasp of material.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Emphasized safe working and classroom conditions and practices.
- Trained and mentored new personnel hired to fulfill various roles.
Headquarters Trainer
South Carolina Department Of Motor Vehicles
Blythewood, SC
01.2021 - 09.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
Assistant Branch Supervisor I
South Carolina Department Of Motor Vehicles
Columbia, SC
06.2018 - 12.2020
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
Relief Examiner
South Carolina Department Of Motor Vehicles
Columbia, SC
09.2016 - 06.2018
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Created documents with applicant information and verified data against Phoenix database information.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Stayed up-to-date on SC laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Performed routine data entry or document management.
License Examiner
South Carolina Department Of Motor Vehicles
Columbia, SC
09.2013 - 09.2016
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, and issued receipts.
- Stayed up-to-date on SC laws and licensing requirements to complete accurate and efficient road test.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Customer Service Representative
South Carolina Department Of Motor Vehicles
Blythewood, SC
02.2013 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
No Degree - Medical Assisting
Centura College
Columbia, SC06.2011
High School Diploma -
Miami Central Senior High School
Miami, FL06.1991
Skills
- Effective Communication
- Class A CDL with P and S endorsements
- Program Monitoring and Tracking
- Company Policy Compliance
- Faculty and Staff Training
- Management Consultation
- Technical Training
- Training Program Participation
- Group Discussion Facilitation
- Continuous Improvement
Timeline
Master Examiner Instructor
South Carolina Department Of Motor Vehicles
09.2021 - Current
Headquarters Trainer
South Carolina Department Of Motor Vehicles
01.2021 - 09.2021
Assistant Branch Supervisor I
South Carolina Department Of Motor Vehicles
06.2018 - 12.2020
Relief Examiner
South Carolina Department Of Motor Vehicles
09.2016 - 06.2018
License Examiner
South Carolina Department Of Motor Vehicles
09.2013 - 09.2016
Customer Service Representative
South Carolina Department Of Motor Vehicles
02.2013 - 09.2013
No Degree - Medical Assisting
Centura College
High School Diploma -
Miami Central Senior High School
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