Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Hi, I’m
Tanisha L. Skipworth
Monroe Township,NJ
Summary
Overview
20
years of professional experience
Work History
Robert Wood Johnson Barnabas Health
Biller Special Procedures Radiology
05.2019 - Current
Job overview
- Kept all patient information secure and confidential.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
Robert Wood Johnson Medical School- Dept of Neurosurgery, Rutgers State University
Clinical Service Representative I
05.2019 - Current
Job overview
- Manage healthcare requests ensuring data accuracy and HIPAA compliance, enhancing patient care.
- Review patient charts and clinical data for precision, ensuring correct medical terms and codes.
- Deliver exceptional customer service to physicians, clinical staff, hospitals, and pharmacies.
- Coordinate seamlessly with physicians, clinical staff, and external providers to facilitate efficient information exchange and improve patient outcomes.
- Deliver exemplary customer service, addressing diverse stakeholder needs while maintaining a patient-centric approach in a fast-paced medical environment.
Robert Wood Johnson Medical School- Dept of Neurosurgery, Rutgers State University/Adecco
Secretary I
06.2017 - 05.2019
Job overview
- Handled medical documentation, proofreading and editing transcripts to maintain confidentiality and accuracy.
- Streamlined surgical scheduling processes, enhancing operational efficiency and reducing patient wait times in the neurosurgery department.
- Provided crucial administrative support, enabling surgeons to focus on patient care and reducing operational bottlenecks.
- Facilitated interdepartmental communication, fostering collaborative relationships that contributed to improved patient care outcomes.
- Implemented robust medical documentation system, elevating accuracy and confidentiality standards for sensitive patient information.
Rutgers State University
Medical Records Technician
01.2017 - 02.2019
Job overview
- Collaborate with physicians to ensure medical records are accurate and current.
- Partner with physicians to maintain precise electronic medical records, supporting patient care across all age groups from infants to geriatrics.
- Implement efficient scanning and archiving processes for seamless transition to electronic medical records, enhancing accessibility and organization.
- Analyze and respond to diverse information requests from patients, staff, legal entities, and government agencies, ensuring data integrity and confidentiality.
- Streamline recordkeeping protocols, significantly reducing processing time and improving overall department efficiency in a fast-paced outpatient office environment.
- Analyze diverse information requests, ensuring data integrity and confidentiality while maintaining HIPAA compliance in medical record management.
- Spearheaded implementation of a new electronic medical records system, resulting in a 30% increase in efficiency and a 20% reduction in processing time.
Ciox Health
Area Client Service Representative
04.2014 - 12.2016
Job overview
- Validated requests and authorizations for medical information release per established procedures.
- Provided attentive and proactive customer service, addressing client concerns effectively.
- Maintained confidentiality and compliance with HIPAA and company policies during all information handling.
- Processed release of information requests meticulously, ensuring accurate scanning, timely transmission, and strict adherence to HIPAA and client policies.
- Partnered with healthcare providers to validate and fulfill medical record requests, maintaining high standards of confidentiality and customer service.
- Streamlined release of information processes, significantly reducing turnaround time while maintaining 100% compliance with regulatory standards.
Johnson & Johnson Sales and Logistics
Revenue Analyst
09.2013 - 04.2016
Job overview
- Analyze revenue trends, perform root cause assessments, and implement data-driven solutions to enhance cash flow and reduce deductions.
- Conducted in-depth revenue analysis, identifying trends and implementing data-driven solutions to optimize cash flow and minimize deductions.
- Spearheaded process improvement initiatives, leveraging process excellence tools to streamline operations and boost overall efficiency.
- Fostered cross-functional partnerships to drive process enhancements, aligning efforts with organizational metrics and strategic objectives.
- Led revenue management activities, implementing strategic measures that resulted in substantial improvements in cash flow and deduction reduction.
Johnson & Johnson Healthcare Systems
Customer Care Management Transaction Associate
06.2007 - 08.2012
Job overview
- Provide customer billing support and supply chain management services to the Johnson & Johnson Cordis Cardiology franchise.
- Adhere to meeting service level agreements as required from Johnson & Johnson policies and procedures.
- Independently prioritize and manage workload from several different sources and partner with other team members and internal departments to research, resolve and reconcile account issues and discrepancies.
- Manage high-volume customer billing and supply chain operations for J&J Cordis Cardiology, ensuring accurate data entry and reconciliation via SAP.
- Streamlined credit and debit transaction processing, enhancing claim resolution efficiency and reducing turnaround time for customer inquiries.
Breeze Eastern Corporation
Contracts/Customer Support Coordinator
01.2005 - 04.2007
Job overview
- Executed customer agreements, provided estimates, and determined warranty and repair status, ensuring customer satisfaction.
- Implemented a tracking system for government orders, ensuring timely return of stock items and improving overall inventory management.
- Pioneered integration of ERP systems for Product and Customer support, significantly improving system reliability and data accuracy.
- Coordinated with subcontractors to streamline repair operations, resulting in measurable improvements in turnaround times and cost-effectiveness.
Education
Union County College
Associates Degree from Health Sciences
05.2019
University Overview
Kean University
Bachelor of Science from Psychology
12.2022
University Overview
- Graduated Summa Cum Laude, Tau Sigma Honor Society
- National Society of Leadership
Skills
- Customer Service
- Data Entry
- Medical Terminology
- EPIC
- Microsoft Office, Word, Office, Excel
- Billing
- Invoice coding
- Posting charges
- Patient information management
- Problem-solving
- Attention to detail
- HIPAA compliance
- Billing systems and software
- Verbal and written communication
- Decision-making
- Business operations support
Timeline
Biller Special Procedures Radiology
Robert Wood Johnson Barnabas Health
05.2019 - Current
Clinical Service Representative I
Robert Wood Johnson Medical School- Dept of Neurosurgery, Rutgers State University
05.2019 - Current
Secretary I
Robert Wood Johnson Medical School- Dept of Neurosurgery, Rutgers State University/Adecco
06.2017 - 05.2019
Medical Records Technician
Rutgers State University
01.2017 - 02.2019
Area Client Service Representative
Ciox Health
04.2014 - 12.2016
Revenue Analyst
Johnson & Johnson Sales and Logistics
09.2013 - 04.2016
Customer Care Management Transaction Associate
Johnson & Johnson Healthcare Systems
06.2007 - 08.2012
Contracts/Customer Support Coordinator
Breeze Eastern Corporation
01.2005 - 04.2007
Kean University
Bachelor of Science from Psychology
Union County College
Associates Degree from Health Sciences
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