Tanisha Upton
Carrollton
Summary
Highly motivated and awarded supervisor, with relevant experience cultivating, developing, and executing winning strategies that boost the bottom line. Skilled in building business, leveraging core strengths, and working diligently to maintain solid client relationships. Gathers and analyzes information to determine learning needs. Evaluates training programs and materials as well as trainee performance. Facilitates and delivers internal learning solutions and develops in-house training programs as assigned.
Overview
17
17
years of professional experience
Work History
Cashier/DUG Supervisor/Facilitator
Tom Thumb Corp.
11.2019 - Current
- Scan, bag and load purchases; process cash, credit card, coupon, and voucher transactions
- Manage daily till opening and closing procedures
- Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience
- Manage staff, preparing work schedules and assigning specific duties for DUG online sales
- Train new employees and numerous stores on Manhattan, Vtill, IBM Cognos, and now Acupick programs
- Address and resolve customer’s concerns for online queries
- Assist OM in handling phone calls from store supervisors on any system questions they may have
- Shop on-line orders
- Assist Operations Managers in all needs for exceptional performance for all stores
- Facilitator for D3 operations manager, as well as all districts that need expert training
Cashier/DUG Supervisor/Facilitator
Tom Thumb Corp.
11.2019 - Current
- Scan, bag and load purchases; process cash, credit card, coupon, and voucher transactions
- Manage daily till opening and closing procedures
- Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience
- Manage staff, preparing work schedules and assigning specific duties for DUG online sales
- Train new employees and numerous stores on Manhattan, Vtill, IBM Cognos, and now Acupick programs
- Address and resolve customer’s concerns for online queries
- Assist OM in handling phone calls from store supervisors on any system questions they may have
- Shop on-line orders
- Assist Operations Managers in all needs for exceptional performance for all stores
- Facilitator for D3 operations manager, as well as all districts that need expert training
Certified Pharmacy Technician
Metrocare Pharmacy
05.2014 - 05.2017
- McKesson ordering systems - Ordering of all pharmacy medications
- Customer service to mental health patients
- Prescription input into RXQ System
- Fill Prescriptions
- Process monthly and weekly documents for billing
- Scanned Prescriptions into Biz Quick program
- Dosing of medications to input correct dose off doctor’s charts
- Trained new Pharmacy Technicians and Pharmacists
- Pulled and returned expired drugs
- Counted and inventoried all controlled drugs
- Verified insurance with Texas Medicaid Services
Certified Pharmacy Technician
Metrocare Pharmacy
05.2014 - 05.2017
- McKesson ordering systems - Ordering of all pharmacy medications
- Customer service to mental health patients
- Prescription input into RXQ System
- Fill Prescriptions
- Process monthly and weekly documents for billing
- Scanned Prescriptions into Biz Quick program
- Dosing of medications to input correct dose off doctor’s charts
- Trained new Pharmacy Technicians and Pharmacists
- Pulled and returned expired drugs
- Counted and inventoried all controlled drugs
- Verified insurance with Texas Medicaid Services
Certified Pharmacy Technician
Family Care Pharmacy
03.2009 - 05.2014
- Prescription input into RXQ System
- Fill Prescriptions
- Ordering of all pharmacy medications
- Processed monthly and weekly documents for billing
- Scanned Prescriptions into Biz Quick program
- Dosing of medications to input correct dose off doctor’s charts
- Trained new Pharmacy Technicians and Pharmacists
- Pulled and returned expired drugs
- Counted and inventoried all controlled drugs
- Verified insurance with Texas Medicaid Services
Certified Pharmacy Technician
Family Care Pharmacy
03.2009 - 05.2014
- Prescription input into RXQ System
- Fill Prescriptions
- Ordering of all pharmacy medications
- Processed monthly and weekly documents for billing
- Scanned Prescriptions into Biz Quick program
- Dosing of medications to input correct dose off doctor’s charts
- Trained new Pharmacy Technicians and Pharmacists
- Pulled and returned expired drugs
- Counted and inventoried all controlled drugs
- Verified insurance with Texas Medicaid Services
Education
High School Diploma - High School
R.L. Turner
Carrollton, TX05.2003
Skills
- Acupick systems
- Power BI
- Vtill
- Customer service
- Customer satisfactory
- Operations Management
- Training
- PPH
- OOS
- OTT
- OTD
- Defect rate
- Exceptional Customer Service Skills
- Motivated to learn new skills
- Grow customer base
- Sales
Accomplishments
- Maintained an average 100% OTT, earning the best overall OTT award for District 3
- Promotion to Senior Facilitator
Timeline
Cashier/DUG Supervisor/Facilitator
Tom Thumb Corp.
11.2019 - Current
Cashier/DUG Supervisor/Facilitator
Tom Thumb Corp.
11.2019 - Current
Certified Pharmacy Technician
Metrocare Pharmacy
05.2014 - 05.2017
Certified Pharmacy Technician
Metrocare Pharmacy
05.2014 - 05.2017
Certified Pharmacy Technician
Family Care Pharmacy
03.2009 - 05.2014
Certified Pharmacy Technician
Family Care Pharmacy
03.2009 - 05.2014
High School Diploma - High School
R.L. Turner