Tanisha Weathers
San Antonio
Summary
Well-rounded Direct Support Professional with extensive experience in assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, and carrying out light housekeeping task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Living Angels Home Care Services LLC
San Antonio, TX
12.2025 - Current
- Assisted in daily living activities, ensuring a safe and supportive environment for clients.
- Implemented individualized care plans, adapting strategies to meet unique client needs effectively.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Customer Service Representative
Natural Earth Landscaping
San Antonio, TX
01.2023 - 10.2025
- Serve as the first point of contact for client inquiries via phone and email, ensuring prompt and courteous service.
- Coordinate and manage schedules for meetings, job assignments, and estimates.
- Maintain accurate records of client communications and appointments.
Remote Customer Service Associate
Amazon.com
Remote
07.2022 - 12.2022
- Resolved customer issues related to orders, returns, and refunds using Amazon’s proprietary systems.
- Maintained an average 90% customer satisfaction rating by delivering timely, accurate, and empathetic support.
- Contributed to team performance by exceeding daily case resolution goals.
Remote Ecommerce Agent
Ibex
Remote
10.2020 - 06.2022
- Managed a high volume of inbound calls for Costco members, assisting with order placement, tracking, and account-related inquiries.
- De-escalated complaints with professionalism and provided effective solutions to ensure customer retention.
- Navigated multiple software platforms simultaneously to deliver efficient support.
Customer Service Associate
Maximus
San Antonio, TX
06.2019 - 08.2020
- Supported clients in accessing and understanding state benefit information.
- Delivered accurate, compassionate support, strengthening customer trust and engagement.
Data Entry Specialist
Equity Staffing Group
Houston, TX
04.2016 - 05.2019
- Accurately processed medical, dental, and vision claims in a deadline-driven environment.
- Maintained data confidentiality and resolved discrepancies in source documents.
- Recognized as Employee of the Month (2017) for accuracy and dedication.
Direct Support Professional
ResCare Community Living
San Antonio, TX
11.2007 - 10.2012
- Provided daily living assistance to elderly and mentally disabled individuals in a group home setting.
- Scheduled medical appointments, recreational outings, and managed care routines.
- Delivered compassionate, client-centered support while ensuring safety and dignity.
Education
Business Administration - In Progress
St. Philip's College
San Antonio, TX03-2026
High School Diploma - undefined
Judson High School
San Antonio, TX05-2004
Skills
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Behavior redirection
- Time management
- First aid and safety
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer
- Visa Status: Authorized to work in the U.S. for any employer
Languages
English
Timeline
Direct Support Professional
Living Angels Home Care Services LLC
12.2025 - Current
Customer Service Representative
Natural Earth Landscaping
01.2023 - 10.2025
Remote Customer Service Associate
Amazon.com
07.2022 - 12.2022
Remote Ecommerce Agent
Ibex
10.2020 - 06.2022
Customer Service Associate
Maximus
06.2019 - 08.2020
Data Entry Specialist
Equity Staffing Group
04.2016 - 05.2019
Direct Support Professional
ResCare Community Living
11.2007 - 10.2012
High School Diploma - undefined
Judson High School
Business Administration - In Progress
St. Philip's College