Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Winn

Collections/Payroll Specialist
Raleigh,NC

Summary

Skilled professional with experience in consumer and commercial collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

13
13
years of professional experience

Work History

Collections Representative

College Foundation Inc
01.2018 - 03.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Recorded all information regarding financial status of customers.
  • Used probing techniques to determine debtors' reasons for delinquency.

Collections Agent

Insight Global/Cree
05.2017 - 11.2017
  • Processed payments and applied to customer balances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.

Benefits Specialist

ACS Xerox
06.2015 - 06.2017
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.

Mortgage Loan Processor

IBM
07.2010 - 01.2015
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.

Education

Associate of Arts - Business Administration And Management

Community College of Allegheny County
Pittsburgh, PA

Associate of Arts - Medical Assisting

Bradford Business School
Pittsburgh, PA

Skills

  • Service Quality Standards
  • Credit and Collections
  • Great Phone Demeanor
  • Delinquent Account Notification
  • Updating Customer Accounts
  • Data Entry
  • Predictive Dialers
  • Payment Acceptance
  • Making Contacts
  • Process Payments
  • Locating Debtors
  • Skip Tracing

Timeline

Collections Representative

College Foundation Inc
01.2018 - 03.2023

Collections Agent

Insight Global/Cree
05.2017 - 11.2017

Benefits Specialist

ACS Xerox
06.2015 - 06.2017

Mortgage Loan Processor

IBM
07.2010 - 01.2015

Associate of Arts - Business Administration And Management

Community College of Allegheny County

Associate of Arts - Medical Assisting

Bradford Business School

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Tanisha WinnCollections/Payroll Specialist