Detail-oriented individual with a strong background in customer service and team collaboration. Experienced in fast-paced environments, successfully training new staff and organizing engaging events to enhance community involvement.
Overview
5
5
years of professional experience
Work History
Orientation Fellow
University of Miami
Coral Gables, Florida
02.2024 - Current
Facilitated small group sessions for 100+ new students, providing personalized guidance and support on academic and social integration, fostering a welcoming and inclusive environment that helped ease their transition to university life.
Organized and executed a week-long orientation program, including 20+ events and activities, which improved new student engagement by 30% compared to previous years.
Clinical Shadowing
Novant Health, Matthews Medical Center
Charlotte, NC
05.2025 - 08.2025
Observed inpatient rounds, patient evaluations, and care coordination across multidisciplinary teams.
Gained exposure to clinical decision-making, patient communication, and hospital workflows.
Observed daily management of acute and chronic conditions in a hospital setting.
Shift Lead
Chopt Creative Salad Company
Marvin, NC
03.2023 - 12.2023
In charge of the assembly and presentation of salads and wraps in a fast-paced, high-volume environment.
Collaborated effectively with team members to support smooth kitchen operations, and assisted with inventory restocking and waste reduction efforts.
Trained new staff on food preparation and customer service standards.
Hostess
Country Club of the Carolinas
Marvin, NC
05.2021 - 10.2022
Greeted and seated members and guests in a courteous and timely manner, ensuring a positive first impression.
Managed reservations and walk-ins using a digital seating system to optimize table turnover and minimize wait times.
Maintained cleanliness and organization of the front-of-house area, and upheld club service standards at all times.