Tanita Carter
Automated Health Systems
Linthicum Heights,MD
1
Certification
8
years of professional experience
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Work History
Call Center Agent
2 Years 4 Months- Conduct Intake intake interviews.
- Process applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Cash Assistance (TCA), Energy Assistance.
- Review application information and verify eligibility based on established criteria.
- Enter and update information into systems such as MD Think.
- Adhere to all Federal and State Laws and Regulations.
Staffing Coordinator Assistant/Administrative Assistant
4 Months- Scheduled Onboarding Classes.
- Screened resumes and applications.
- Prepared Paperwork for all newly hired employees.
- Performed background checks.
- Maintained accurate employee records.
- Answered employee inquiries and provided information.
- Maintained a professional and positive working environment.
- I supported the staffing coordinator with other administrative tasks.
Payroll Special I Contractor
3 Months- Process payroll weekly including wage and overtime payments, calculations and recording of payroll deductions.
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
- Provides payroll information by answering questions and requests.
- Maintains payroll operations by following policies and procedures and reporting needed changes.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
Deposit /Billing Specialist/Claims Processor
11 Months- Receive and separate mail from the Pennsylvania market.
- Separate checks received to be processed.
- Run two tapes off of live received checks.
- Reconcile and balance added tapes.
- Separate back-up from checks.
- Enter batch and deposit into Billing and Collection System.
- Scan checks and process as needed.
Data Entry/ Administrative Assistant - Contractor
1 Month- Research all incoming claims.
- Verify claim accuracy and validity using all available resources.
- Apply credit to claims using policy and procedures based on the information gathered.
- Respond to emails, answer store questions and direct emails to the appropriate person(s) and/or departments.
- Distribute claim information to warehouse operators/managers to facilitate research claim resolution.
- Maintain an accurate filing system of store claims.
- Promote professionalism at all times.
Head Check Image Processor/Vault Supervisor
1 Year 5 Months- Accelerated the receipt and processing of client documents, preparation and processing of payments for clearing in line with standard bank operating procedures, and prepared information for clients according to specified procedures and instructions.
- Ensured that confidential information was safeguarded.
- Maintained a high level of cooperation and rapport with all associates to ensure accurate and efficient operations and service.
- Formulated new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
- Oversaw locally retained materials and ensured that materials were properly destroyed.
- Coordinated and ensured that EOD and other performance reporting the state of vaults were properly completed and reported on a timely basis. This includes the daily balancing status, notification of any out and balance conditions, reporting any customer holdover or significant customer issues, reporting transmission failures, etc.
- Supervised vault employees to ensure proper check-in and check-out of liability to ensure compliance with company policies/procedures.
- Supervised the overall vault operations, assuring strict accountability of all liability checked in/out.
- Assisted with processing and training of new employees.
- Monitored and reviewed all vault paperwork, manifest sheets, and withdrawal sheets and verified its accuracy.
- Responsible for opening and closing the vault, including balancing all liability by company policies/procedures.
- Ensured all shuttles departed from the Branch promptly.
- Ability to recommend ways to improve security and efficiency of vault operations.
- Reported violations of company rules and policies/procedures.
- Maintained a high appearance and professional attitude when dealing with subordinates and customers.
Production Service /Call Center Representative- Contractor
1 Year 6 Months- Reply via email or phone call for customer account situations.
- Review and re-reviews to ensure that license plates are accurately identified and associated with the correct transaction.
- Responsible for the management and resolutions of cases.
- Provide the call center support when volumes dictate.
- Maintain professionalism at all times.
Receiving/ Cash Logistics Processor
2 Months- Processed, verified, and reconciled inbound and outbound currency transactions.
- Prepared outbound currency orders and replenishments.
- Prepared cash shipments daily.
Education
- Medical Office Management
Online
Bachelor's Degree - Human Resources
Incomplete
Phlebotomy Certificate
Skills
Account receivable
Accounts Payable
Banking
Cash Handling
Customer Service
Data Entry
Detail Oriented
DME
Documentation Review Skills
Human Resources
Logistics
Milling
Motivated
Office Management
Organizational Skills
Outlook
Payroll Processing
Reconciling
Scanning
Timekeeping
Certification
Payroll Processing Certificate 2018
Timeline
Staffing Coordinator Assistant/Administrative Assistant
Delta T Group
06.2024 - 10.2024Read More
Call Center Agent
Automated Health Systems
04.2024 - CurrentRead More
Payroll Special I Contractor
Maxim Healthcare Staffing
10.2023 - 01.2024Read More
Deposit /Billing Specialist/Claims Processor
Concentra Urgent Care
01.2023 - 12.2023Read More
Data Entry/ Administrative Assistant - Contractor
Giant Food - Distribution Services
11.2022 - 12.2022Read More
Head Check Image Processor/Vault Supervisor
Garda World
07.2020 - 12.2021Read More
Production Service /Call Center Representative- Contractor
Transcore- EzPass
06.2020 - 12.2021Read More
Receiving/ Cash Logistics Processor
Brink 's U.S.
11.2018 - 01.2019Read More
Sanz College
Phlebotomy Certificate
Read More
Southern New Hampshire University
Bachelor's Degree from Human Resources
Read More
Remote
from Medical Office Management
Read More