Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Customer Approved Services
Authorization
Languages
Timeline
Generic

Tanita Jackson

Grovetown,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative Manager

ADT Security
05.2019 - 09.2023

Customer Service Representative

Ciba Vision
01.1995 - 08.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Saginaw High School
Saginaw, MI
06-1976

Skills

  • Call center management
  • Workforce planning
  • Complaint handling
  • Customer satisfaction measurement

Accomplishments

  • Supervised team of 15 staff members.

Certification

  • CM - Certified Manager Certification

Customer Approved Services

  • Service: Check Engine Light - Diagnosis
  • Comments: Comments: TROUBLE SHIFTING FROM PARK TO DRIVE OR REVERSE Rattling sound
  • Cost: $149.00

Authorization

  • I hereby authorize the repair work listed herein, including sublet work, to be done along with necessary materials. You and your employees may operate the described vehicle for the purposes of testing, inspection, or delivery at my risk. An express lien is acknowledged on said vehicle to secure the amount of repairs thereto. You will not be held responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond your control. Customer agrees to pay all collection costs and/or attorney fees in the event that default is made on any payment due. If vehicle is returned to customer without repair service being performed, a diagnostic and handling fee (including reassembly) may be charged. I have read and understand the above and acknowledge receipt of an estimate.
  • Electronically Signed 01-13-2023, 11:11:34 AM
  • Signed Total: $149.00

Languages

English
Professional Working

Timeline

Customer Service Representative Manager

ADT Security
05.2019 - 09.2023

Customer Service Representative

Ciba Vision
01.1995 - 08.2020

High School Diploma -

Saginaw High School
Tanita Jackson