Taniya Bhuiyan
Orlando
Summary
I am a highly motivated and driven individual with a strong passion for medical sciences. I possess a diverse range of interpersonal and technical skills. I approach challenges and obstacles with an optimistic mindset and remain persistent until tasks are completed. I am seeking opportunities in a diverse workplace that will contribute to my overall growth and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Office/Dental Assistant
Windermere Pediatric Dentistry and Orthodontics
05.2023 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Checked patients in and out and collected payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up appointments for Full Oral Rehabilitation services at hospital and outpatient surgery centers.
- Assisted in reconciling deposit and patient collections.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Dental Assistant
Great Expressions Dental Centers
11.2021 - 04.2023
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Explained dental services and payment plans to help patients make informed decisions
- Provided chair-side assistance during dental examinations to boost efficiency and calm nervous patients
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Prepared patient x-rays and images for dentist review.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled and confirmed patient appointments.
Sales Lead
Pandora Jewelry
05.2019 - 04.2021
- Hired, trained, supervised and motivated team to provide knowledgeable and fast service to every guest
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Guided and supported staff members to consistently achieve team and personal goals
- Mentored newly hired associates on up-selling techniques such as increasing ADS and UPT to improve sales expertise
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Delegated tasks to specific employees based on individual knowledge and strengths
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Enhanced sales by implementing merchandising and promotional improvements such as using the Pandora Preferred Card
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Lead
Pandora Jewelry
09.2015 - 04.2019
- Hired, trained, supervised and motivated team to provide knowledgeable and fast service to every guest
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Guided and supported staff members to consistently achieve team and personal goals
- Mentored newly hired associates on up-selling techniques such as increasing ADS and UPT to improve sales expertise
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Delegated tasks to specific employees based on individual knowledge and strengths
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Enhanced sales by implementing merchandising and promotional improvements such as using the Pandora Preferred Card
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
Intern
Pike Pediatric Dentistry
09.2017 - 12.2017
- Protected patients by sterilizing instruments and equipment between every consultation
- Laid out dental instruments and equipment before procedures
Sales Associate
TJX Companies (TJMaxx)
04.2013 - 10.2016
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
Education
Master's Degree - Health Services Administration
Florida International University
Miami, FL12-2025
Bachelor of Arts - Health Sciences
Florida Atlantic University
Boca Raton, FL12.2018
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2014
Skills
- Insurance billing
- Medical records management
- Team collaboration abilities
- Regulatory compliance
- Dental staff assistance
- Patient services
- Appointment scheduling
- Patient care coordination
- Scheduling
- Telephone reception
Certification
- EFDA Certification
- BLS Certification
Languages
Bengali
Native or Bilingual
Timeline
Administrative Office/Dental Assistant
Windermere Pediatric Dentistry and Orthodontics
05.2023 - Current
Dental Assistant
Great Expressions Dental Centers
11.2021 - 04.2023
Sales Lead
Pandora Jewelry
05.2019 - 04.2021
Intern
Pike Pediatric Dentistry
09.2017 - 12.2017
Sales Lead
Pandora Jewelry
09.2015 - 04.2019
Sales Associate
TJX Companies (TJMaxx)
04.2013 - 10.2016
- EFDA Certification
- BLS Certification
Master's Degree - Health Services Administration
Florida International University
Bachelor of Arts - Health Sciences
Florida Atlantic University
High School Diploma -
Olympic Heights Community High School
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