Taniya Hawkins
Milwaukee,WI
Summary
Proven team player and exceptional communicator, I've honed my customer service and housekeeping skills within diverse roles at Burlington and other respected establishments. My dedication to quality assurance and efficiency has consistently enhanced customer satisfaction and operational standards, showcasing a commitment to excellence and a knack for multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Housekeeper
Family Business
06.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Caregiving
Family Business
08.2018 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Cashier
Burlington
12.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Security
Burlington
02.2023 - 06.2024
- Implemented robust security measures to protect sensitive data and prevent breaches in application security layers.
- Protected judges, prosecutors and witnesses by conducting courthouse security.
- Conducted security assessments, identifying vulnerabilities and recommending appropriate countermeasures.
- Implemented security measures to protect vital business data.
Cashier
Popeyes
06.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
McDonald's
12.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Highschool - N/a
Jay M Robertson
Concord, NC06.2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Bed making proficiency
- Health and safety compliance
- Cleaning techniques
- Residential cleaning
- Kitchen cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Physically strong
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- FLUENT IN LANGUAGE
- Chemical handling
- Laundry management
- Window washing
- Exceptional communicator
- Infection control
- Childcare support
- Carpet cleaning
- Staff training
- Inventory control
- Hazardous chemical training
- Quality assurance
- Ordering cleaning supplies
- Supply inventory management
- Eco-friendly cleaning
- Ironing and folding
- Ceiling fan cleaning
- Building maintenance
- Quality assurance controls
- Floor scrubber machines
- Resident support
- Pet care assistance
- Pest control awareness
- Tile and grout care
- Budget control
- Safety protocols
- Basic maintenance
- Detail-oriented
- Cleaning and organizing
- Multitasking and organization
- Bloodborne pathogens
- Room preparation
- Product knowledge
- Equipment operation
- English language fluency
- Appliance maintenance
- Guest amenity replenishment
- Customer feedback management
- Upholstery care
- Glass and window washing
Languages
English
Native or Bilingual
Timeline
Housekeeper
Family Business
06.2024 - Current
Cashier
Burlington
12.2023 - 06.2024
Security
Burlington
02.2023 - 06.2024
Cashier
Popeyes
06.2021 - 12.2022
Cashier
McDonald's
12.2020 - 06.2021
Caregiving
Family Business
08.2018 - 12.2024
Highschool - N/a
Jay M Robertson
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