Taniyah Blair
Cincinnati,OH
Summary
Dynamic and results-oriented professional with a proven track record at DHL, skilled in data entry and a strong foundation in computer systems and programming. Excels in fast-paced environments, consistently exceeding performance expectations without compromising quality. Adept at learning new technologies and committed to continuous development.
Overview
6
6
years of professional experience
Work History
Coordinator
DHL
2022.11 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Package Handler
DHL
2022.04 - 2022.11
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
Package Handler
Fedex
2020.01 - 2022.01
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Guest Service Representative
Full Throttle Adrenaline Park
2018.12 - 2019.12
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
Education
High School Diploma -
Northwest High School
Cincinnati, OH05.2020
Skills
- Customer Service
- Microsoft Proficient
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Strategic Planning
- Scheduling and calendar management
- Decision-Making
- Handling Complaints
Timeline
Coordinator
DHL
2022.11 - Current
Package Handler
DHL
2022.04 - 2022.11
Package Handler
Fedex
2020.01 - 2022.01
Guest Service Representative
Full Throttle Adrenaline Park
2018.12 - 2019.12
High School Diploma -
Northwest High School