Taniysha Heard
Summary
Meticulous Data Entry professional with advanced knowledge in analyzing, validating, and entering data. Dedicated and self motivated with years of experience and knowledge in receiving, verifying, and processing data documentation.
Overview
7
7
years of professional experience
Work History
Health Information Specialist
Ciox Health
10.2022 - 12.2023
- Directed, analyzed, and assisted pulling and procurement medical files according to established procedures.
- Sorted, scanned, validated and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Processed 50 ROI request while staying compliant with hippa regulations and meeting metric based requirements per 8 hour day
Medical Records Analyst
Edco Health
12.2021 - 09.2022
- Gathered patient demographic and personal information
- Capture and validated more complex data
- Verified and prepared medical record case files for medical provider
- Organized medical record case file per corporate policy, including removal of duplicate or non-material documentation and categorizing in chronological order
- Returned electronic data forms to customers for additional information
- Created digital images to be stored in electronic medical record.
- Completed 8 release of information requests per hour including retrieving patient's medical chart and scanning medical record accurately and correctly
Technical Support Advisor
Kelly Connect
01.2021 - 01.2022
- Handled up to four chat interactions with customers at one time
- Reviewed customer profiles to recommend additional products
- Typed 50 words per minute during chat
- Surpassed monthly sales goals by understanding customer needs through active listening and resolutions
- Ensured all customer's profile info and data input in company system was up to date at and company standards at the end of customer interaction
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Customer Service Agent
Auto Custom Carpets
02.2018 - 03.2020
- Answered over 100 inbound calls, using multiline soft phone
- Inserted customer data into system while speaking with customers
- Assisted with troubleshooting of customer and colleague technical issues.
- Repeated quality checks
Customer Service Representative
Sears
01.2017 - 01.2018
Education
Associate of Science - Health Information Technology
Gadsden State Community College
Gadsden, AL05.2025
High School Diploma -
Anniston High School
Alabama05.2015
Skills
- HIPPA Regulations
- Data Validation
- Quality Control
- Excel Spreadsheets
- Technical Writing
- Data Quality Assurance Process
- 40 wpm
- Microsoft 365
- Outlook
- Health Information
- Multitasking Abilities
- Electronic data forms
- Attention to Detail
- Analysis
Timeline
Health Information Specialist
Ciox Health
10.2022 - 12.2023
Medical Records Analyst
Edco Health
12.2021 - 09.2022
Technical Support Advisor
Kelly Connect
01.2021 - 01.2022
Customer Service Agent
Auto Custom Carpets
02.2018 - 03.2020
Customer Service Representative
Sears
01.2017 - 01.2018
Associate of Science - Health Information Technology
Gadsden State Community College
High School Diploma -
Anniston High School
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