KIARAH MAYE
Clarksville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Adept at understanding client needs, providing strategic solutions, and collaborating cross functionally to ensure customer success.
Overview
12
12
years of professional experience
Work History
Health Information Specialist
CIOX HEALTH
04.2023 - Current
- Released information to persons or agencies according to regulations.
- Ensure compliance with HIPAA regulations in handling and releasing patient information to external organizations.
- Maintain a high level of accuracy and attention to detail when processing billing requests and releasing patient information to ensure compliance with HIPAA regulations and avoid any potential legal issues.
- Maintain an up-to-date knowledge of HIPAA regulations and stay informed of any changes or updates that may affect the handling and releasing of patient information.
Epic Support Specialist
Tegria Service Group
02.2022 - 09.2023
- Collaborate with cross-functional teams to identify and implement process improvements in the use of Epic for clinical workflows.
- Collaborate with cross-functional teams to identify opportunities for improving Epic support processes and workflows and implement necessary changes to enhance efficiency and effectiveness.
- Provide end-user support and troubleshooting for Epic applications, including diagnosing and resolving technical issues, escalating as needed to higher-level support teams.
- Stay up to date on the latest industry trends and developments related to Epic support processes and workflows.
Research Assistant
Centerstone Research Institute
04.2019 - 04.2023
- Collaborated with other researchers to develop successful research strategies.
- Conduct interviews and surveys to gather data for research projects.
- Assist in the preparation of research reports and presentations for internal and external stakeholders.
- Scheduled appointments with test subjects over phone and through email.
- Maintain 90 percent or higher assessment rate.
- Created surveys and questionnaires to collect data for research projects.
Supervisor
Walmart
04.2012 - 12.2018
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Intern
Pearl River County Child Protective Services
04.2016 - 08.2016
- Assist in conducting home visits to ensure the safety and well-being of children in the foster care system.
- Assist in the preparation of court documents and reports related to child protection cases.
- Assist in maintaining accurate and up-to-date records and documentation of all interactions and services provided to children and families.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH02.2023
Bachelor of Science - Psychology
William Carey University
Hattiesburg, MS08.2016
Skills
- Time Management
- HIPPA
- Interpersonal and Written Communication
- Attention to Detail
- Problem Solving
- Technical Support
- Microsoft Office
- Collaborative Team Player
- EMR/EHR System Knowledge
- Data Analysis and Interpretation
- Cross Functional Team Leadership
- Customer Satisfaction
Timeline
Health Information Specialist
CIOX HEALTH
04.2023 - Current
Epic Support Specialist
Tegria Service Group
02.2022 - 09.2023
Research Assistant
Centerstone Research Institute
04.2019 - 04.2023
Intern
Pearl River County Child Protective Services
04.2016 - 08.2016
Supervisor
Walmart
04.2012 - 12.2018
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Science - Psychology
William Carey University
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