Semia Chandler
Hephzibah,USA
Summary
Customer success advisor specializing in health information management, ensuring data integrity and compliance. Demonstrated expertise in analyzing patient data to support clinical decision-making. Collaborated effectively with healthcare providers to improve care outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Datavant
Augusta, Georgia
02.2024 - Current
- Managed health information systems to ensure data integrity and maintain security compliance.
- Analyzed patient data to enhance clinical decision-making and improve care outcomes.
- Collaborated with healthcare providers to standardize data collection methods, enhancing accuracy and efficiency.
- Conducted audits of records to verify adherence to regulations and organizational policies.
- Trained staff on best practices for health information management, promoting adherence to regulatory compliance.
- Researched health information resources, providing accurate responses to public inquiries regarding infectious, immunologic, and allergic diseases.
- Answered inquiries regarding health information management practices from internal staff members as well as external customers.
Customer Service Specialist
Foundever
Augusta, Georgia
01.2020 - Current
- Handled inbound service calls through voice chat and email, contributing to high customer satisfaction.
- Resolved customer inquiries by effectively identifying and addressing issues through phone, email, and chat.
- Guided customers in utilizing products and services, increasing satisfaction levels.
- Navigated multiple systems and tools to provide prompt assistance to customers.
- Collaborated with team members to streamline service workflows, enhancing overall service efficiency.
- Trained new staff on customer service protocols and best practices for consistent service delivery.
- Ensured compliance with banking regulations through ongoing training and skill development.
Package Handler
FedEx
Augusta, Georgia
01.2021 - 01.2023
- Executed loading, unloading, and sorting of packages by size and destination to facilitate timely deliveries.
- Sorted packages by destination to optimize routing and minimize delivery delays.
- Loaded and unloaded packages using handheld scanners for tracking.
- Ensured safety during loading and unloading of delivery trucks.
- Trained in forklift operation to enhance material handling efficiency.
- Operated conveyor systems for streamlined package movement throughout facility.
- Maintained cleanliness and organization of work environment to support operational efficiency.
Head Baker/Cashier/Manager
Cheesecake Factory
Burlington, Massachusetts
01.2014 - 09.2019
- Hired, trained, and supervised crew of bakers to maintain high-quality production standards.
- Prepared desserts and coffee selections for each guest order with precision.
- Tracked and recorded inventory, generating prep and ordering lists to streamline operations.
- Maintained a clean, organized workstation in compliance with health guidelines.
- Inspected baking equipment regularly to uphold cleanliness and safety standards.
- Implemented efficient scheduling for baking shifts to align with customer demand.
- Established proper procedures for ingredient storage and rotation to minimize waste.
- Ordered ingredients and equipment for daily baking operations to support production needs.
Education
Associate's degree - Business Management
University of Massachusetts
Boston, MaSkills
- Health information systems
- EHR management
- Patient data management
- Regulatory compliance knowledge
- Data security
- Critical thinking
- Problem solving
- Attention to detail
- Time management
- Customer service
- Interpersonal skills
- Effective communication
- Team collaboration
- Staff training
- Quality assurance
- Excel proficiency
- Computer proficiency
- PowerPoint presentations
- Amazon Web Services (AWS)
- Risk management
- ATS management
- Empathy
- Quality assurance
Certification
- Safe Serve
- OSHA
Timeline
Health Information Specialist
Datavant
02.2024 - Current
Package Handler
FedEx
01.2021 - 01.2023
Customer Service Specialist
Foundever
01.2020 - Current
Head Baker/Cashier/Manager
Cheesecake Factory
01.2014 - 09.2019
Associate's degree - Business Management
University of Massachusetts