Open To Work
Tanja Heeder
Hopkinsville,KY
Summary
Results-driven Direct Care Worker with expertise in delivering empathetic support and education to clients. Experienced in both direct care and administrative functions, ensuring comprehensive service delivery. Strong organizational skills and a commitment to building meaningful relationships with clients. Focused on enabling individuals to achieve fulfilling lives through effective health management.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Caregiver
Senior Helpers
Hopkinsville, KY
10.2024 - Current
- Delivered compassionate, person-centered care to older adults in their homes.
- Educated client on use of medical equipment.
- Anticipated client needs, encouraged independence, and ensured safety and comfort.
- Provided companionship, nutritious meal preparation, and household support.
Educational Assistant
Clarksville Montgomery County School System
Clarksville, TN
09.2024 - Current
- Individualized support for special needs students
- Assistance with learning objectives
- Leadership in the classroom
- Monitor progress and submit daily reports
- Coach and model appropriate behavior and social skills
Document Control Specialist/Title Clerk
DriveTime Automotive Group
Mesa, AZ
03.2022 - 07.2024
- Implemented meticulous organization and management of electronic and physical title files.
- Streamlined daily operations by conducting comprehensive audits, promptly resolving discrepancies, and increasing overall efficiency.
- Facilitated effective training sessions for new Title Clerks.
- Provided critical support to business partners by conducting thorough research and delivering innovative solutions to complex problems, improving workflow and decision-making processes.
- Expertly answered high-volume phone calls, efficiently resolving customer issues by conducting detailed research across multiple databases, enhancing customer satisfaction and retention.
- Thoroughly reviewed and released titles to the appropriate party according to all applicable state rules.
Caregiver Support Specialist/Administrative Assistant/Scheduler
Amada Senior Care
Mesa, AZ
12.2017 - 08.2021
- Spearheaded the creation and successful implementation of a caregiver retention program.
- Standardized and documented procedures for the new support position, improving onboarding time.
- Organized and executed monthly appreciation events, enhancing caregiver morale and reducing absenteeism.
- Managed front desk operations with exceptional efficiency and satisfaction rating among clients and staff.
- Produced and distributed a monthly newsletter, improving internal communication and engagement.
- Matched senior clients to qualified caregivers, ensuring optimal client satisfaction and caregiver competency.
- Provided empathetic support to clients, resolving issues promptly and enhancing client retention.
- Developed and implemented a comprehensive training program for scheduling.
- Developed and implemented comprehensive training programs for caregivers
DTA Supervisor/Provider
Lexington Learning Center
08.2015 - 06.2017
- Matched developmentally disabled clients to qualified providers, ensuring personalized care and continuous support.
- Recruited, trained, and supervised staff, maintaining high standards of performance and compliance.
- Planned and organized engaging activities, fostering a supportive environment for clients.
- Provided a safe and nurturing environment for staff and clients.
Skills
- Compassionate Caregiving
- Customer Service Excellence
- Training and Development
- Problem resolution
- Adaptability and flexibility
- Empathetic listening
Certification
Certified Personal Trainer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$18/hr - $28/hrTimeline
Caregiver
Senior Helpers
10.2024 - Current
Educational Assistant
Clarksville Montgomery County School System
09.2024 - Current
Document Control Specialist/Title Clerk
DriveTime Automotive Group
03.2022 - 07.2024
Caregiver Support Specialist/Administrative Assistant/Scheduler
Amada Senior Care
12.2017 - 08.2021
DTA Supervisor/Provider
Lexington Learning Center
08.2015 - 06.2017