Tanja Rankin-Diosdado
Haslet,United States
Summary
Compassionate customer support professional with extensive experience in remote client care, high-volume communications, scheduling coordination, and conflict resolution within veterinary and service-based environments. Skilled in phone, email, chat, and CRM-based support with a strong ability to remain calm and solution-oriented during urgent or emotionally sensitive situations. Experienced collaborating across remote teams using Slack, Zoom, and cloud-based systems while delivering empathetic, detail-oriented service to pet parents and clients.
Overview
22
22
years of professional experience
Work History
Client Concierge/ VCR ( Remote)
Chewy Vet Care
08.2025 - 06.2026
- Delivered remote customer support for veterinary care services through phone, email, and digital communication channels in a high-volume environment
- Assisted pet parents with appointment scheduling, service coordination, medical record requests, and general support inquiries across multiple hospital locations
- Triaged urgent client concerns with professionalism and empathy while maintaining accuracy and timely follow-up
- Documented customer interactions, case details, and scheduling updates within CRM and practice management systems
- Collaborated with remote teams using Slack, Zoom, and internal communication tools to support seamless client experiences
- Balanced competing priorities while maintaining service standards, adaptability, and strong attention to detail in a fast-paced remote setting
Supply Chain Technician
HealthTrust
02.2025 - 07.2025
- Performed routine inventory audits and resolved discrepancies to maintain accurate on-hand counts
- Processed requisitions and coordinated replenishment to reduce stockouts for critical supplies
- Maintained organized, audit-ready documentation and system records (receiving, tracking, and issue logs)
- Coordinated inventory management processes to ensure timely supply deliveries.
- Streamlined order fulfillment procedures, enhancing operational efficiency across multiple departments.
Veterinary Client Service Representative
Cornerstone Animal Hospital
06.2024 - 01.2025
- Supported a busy small-animal practice by managing multi-line phones, appointment scheduling, and client follow-up
- Checked in/out clients, prepared estimates, collected payments, and ensured accurate invoicing and account notes
- Entered and maintained complete medical records in Cornerstone; scanned/attached documents and updated patient demographics
- Coordinated appointment flow with doctors/technicians and communicated visit updates to pet parents with empathy and clarity
Veterinary Client Service Representative
Argyle Veterinary Hospital
02.2024 - 06.2024
- Managed front-desk operations including check-in/out, appointment scheduling, and high-volume phone/email communication
- Triaged client concerns and routed urgent medical questions to the clinical team; documented calls and follow-up actions
- Created/updated patient records, processed invoices, and handled payments and treatment consents with attention to detail
- Collaborated with veterinarians and technicians to keep schedules running smoothly and ensure excellent client experience
Operations & Client Support Manager
Vacasa
07.2021 - 12.2023
- Managed daily operations and guest communications for a portfolio of short-term rental properties in a fast-paced hospitality environment
- Coordinated scheduling and communication between guests, homeowners, housekeeping teams, maintenance vendors, and internal departments to ensure efficient operations
- Handled escalated customer concerns, urgent reservation issues, and time-sensitive service disruptions with professionalism and calm problem-solving
- Monitored service standards, response times, and operational workflows while balancing multiple priorities and rapidly changing situations
- Resolved complex guest and homeowner issues through active listening, de-escalation, and solution-focused communication
- Maintained detailed documentation, scheduling updates, and operational records across multiple software platforms and communication channels
- Assisted with onboarding support, process improvements, and workflow organization to improve operational efficiency and customer satisfaction
- Supported emergency response coordination for property issues, guest relocations, and after-hours incidents when necessary
Career Break / Workforce Re-entry
Career Break
04.2017 - 04.2021
- Took time away from full-time employment; maintained readiness to return by keeping customer service, scheduling, and administrative skills current
- Completed periodic skills refreshers (communication, documentation, conflict resolution) and technology upskilling relevant to office and remote support roles
- Optional: add any volunteer work, caregiving, relocation, or coursework during this period (1 line) to strengthen context
Veterinary Receptionist / Client Service Coordinator
Sacramento, CA
09.2004 - 04.2007
- Managed high-volume scheduling for appointments, surgeries, and follow-ups while coordinating with veterinarians and technicians to support patient flow
- Handled multi-line phones, email, and in-person check-ins; prioritized urgent needs and routed clinical questions appropriately
- Prepared estimates, collected payments, and obtained treatment consents; ensured accurate invoices and account notes
- Maintained complete electronic medical records (Avimark/Cornerstone/Impromed/PetDesk) with strong attention to detail and confidentiality
- De-escalated client concerns professionally and supported compassionate end-of-life discussions and aftercare coordination
Education
Veterinary Science
Western Career College
Anthropology & Psychology
Butte Community College
High School Diploma - undefined
Mount Toro High School
11.2001
Skills
- Appointment Scheduling
- Client Communication
- Call Management
- Billing & Payments
- Medical Records
- Practice Management Systems (PIMS): AVImark, Cornerstone, ImproMed, PetDesk, Rhapsody
- Conflict De-escalation
- HIPAA Compliance
Timeline
Client Concierge/ VCR ( Remote)
Chewy Vet Care
08.2025 - 06.2026
Supply Chain Technician
HealthTrust
02.2025 - 07.2025
Veterinary Client Service Representative
Cornerstone Animal Hospital
06.2024 - 01.2025
Veterinary Client Service Representative
Argyle Veterinary Hospital
02.2024 - 06.2024
Operations & Client Support Manager
Vacasa
07.2021 - 12.2023
Career Break / Workforce Re-entry
Career Break
04.2017 - 04.2021
Veterinary Receptionist / Client Service Coordinator
Sacramento, CA
09.2004 - 04.2007
Anthropology & Psychology
Butte Community College
High School Diploma - undefined
Mount Toro High School
Veterinary Science
Western Career College